Jocke wrote:Since there are so many whiners, I thought that I should balance with some positive critique.
Jocke wrote:Positive or at least constructive criticism is valuable.
Unfortunately the forum is filled with comments that are not constructive, just complaining that not all the scenes are done to their liking.
I think that most readers are not interested in reading about your complaints and the studios for sure do not care as long as the scenes sell.
With a more positive attitude, the forum will be more interesting to read. Often it is just depressing.
Jocke wrote:Positive or at least constructive criticism is valuable.
Unfortunately the forum is filled with comments that are not constructive, just complaining that not all the scenes are done to their liking.
I think that most readers are not interested in reading about your complaints and the studios for sure do not care as long as the scenes sell.
With a more positive attitude, the forum will be more interesting to read. Often it is just depressing.
Jocke wrote:With a more positive attitude, the forum will be more interesting to read. Often it is just depressing.
Sweep11 wrote:... The sheer volume of criticism recently does imply that a significant portion of the user base are dissatisfied with the direction of the site...
brian6902 wrote:... To things like this: viewtopic.php?f=68&t=36388
Where they quietly turned a scene into a VR-only scene after it had been purchased as a non-VR scene. I figured they would just reupload the file that was originally posted alongside the VR version, but apparently, they just decided that people who bought that scene in the past will just have to accept that it's only VR now. And yes, the trailer is still in non-VR, but if you purchased the scene, there was no option to download the non-VR version.
avanfurwet wrote:Sweep11 wrote:... The sheer volume of criticism recently does imply that a significant portion of the user base are dissatisfied with the direction of the site...
I think it shows that a smallish number of people active in the forum are dissatisfied.
I don't think we customers have any information about what the bulk of the user base thinks, or how much they are buying.
avanfurwet wrote:brian6902 wrote:... To things like this: viewtopic.php?f=68&t=36388
Where they quietly turned a scene into a VR-only scene after it had been purchased as a non-VR scene. I figured they would just reupload the file that was originally posted alongside the VR version, but apparently, they just decided that people who bought that scene in the past will just have to accept that it's only VR now. And yes, the trailer is still in non-VR, but if you purchased the scene, there was no option to download the non-VR version.
I agree that quality control for content uploads seems to be lagging behind the explosion in quantity of content, and it's causing problems. Although they did give you back your tickets for that VR scene. The other scene for 200 tickets looks like a data entry error because the rest of that studio's scenes seem more conventionally priced.
Sweep11 wrote:avanfurwet wrote:Sweep11 wrote:... The sheer volume of criticism recently does imply that a significant portion of the user base are dissatisfied with the direction of the site...
I think it shows that a smallish number of people active in the forum are dissatisfied.
I don't think we customers have any information about what the bulk of the user base thinks, or how much they are buying.
True, I have zero real insight and the increase in criticism I referred to is purely my perception, not data based.
I’m assuming that the active forum members are a representative sample of the entire customer base.
The same way any other company judges customer satisfaction - through surveys & online engagement.
I realise that people tend to post more when they’re unhappy than when happy with a product or service and that none of this is scientific. Maybe if the customer base is bigger overall and people complain more than they praise, that explains what FEELS like more whining.
Well that scene wasn't listed as VR at all until you get to the small print of the description (who even reads that?).brian6902 wrote:avanfurwet wrote:brian6902 wrote:... To things like this: viewtopic.php?f=68&t=36388
Where they quietly turned a scene into a VR-only scene after it had been purchased as a non-VR scene. I figured they would just reupload the file that was originally posted alongside the VR version, but apparently, they just decided that people who bought that scene in the past will just have to accept that it's only VR now. And yes, the trailer is still in non-VR, but if you purchased the scene, there was no option to download the non-VR version.
I agree that quality control for content uploads seems to be lagging behind the explosion in quantity of content, and it's causing problems. Although they did give you back your tickets for that VR scene. The other scene for 200 tickets looks like a data entry error because the rest of that studio's scenes seem more conventionally priced.
As one-offs, I wouldn't be too concerned, but all of these things happening just shows how leaky their system is.
The VR scene being refunded, while being "fair", is still a TERRIBLE indication for where this site is headed. I occasionally delete scenes I've downloaded from here to save disk space, on the assumption that I will be able to retrieve it at a later time. That's honestly one of the main features that makes PB attractive; that you always have access to scenes you buy rather than being locked behind a monthly paywall. But now, apparently, they can change a scene that you already purchased into a format that is unusable. Obviously it's not a huge threat because most scenes don't have a VR version to go along with it, but this sets a really scummy precedent and makes me much more hesitant in using this site in the future. It's a terrible customer experience.
beklof wrote:Agree when someone wrote that people become active precisely when they are dissatisfied. That's how it goes. That is also true of me. In my own country, there is a saying that the people are pleased when politicians say that "today is going badly, tomorrow even worse and the day after tomorrow there is a catastrophe." That is, people here find pessimism natural but optimism unnatural. A politician who predicts hard times is credible while a politician who predicts good times lacks credibility.
But as far as the topic itself is concerned, I sign that it is important and right to praise when there is a reason for that. I think Kelly Oliveira is the best LP/AV has been offering for a long time. I'm just praying to keep her here for even longer. She is super hot and super sexy! My second absolute favorite is Megan Venturi! You just can't get bored of her. It's great to still see her here! Those like them should definitely be able to hold on.
avanfurwet wrote:But I do not think the analogy with politicians works.
I think that people around the world repeatedly vote for "good news" politicians who cynically sell false promises of good times round the corner.
In the same way, people continually buy stupid diet pills, miracle skin creams, fake cures for baldness and covid, and impossible investent schemes.
People delude themselves and hope for the best. Usually it ends badly.
avanfurwet wrote: But I guess that forum users are a noisy minority and not necessarily representative of porn customers in general who may prefer privacy and be reticent about volunteering opinions.
Customers vote with their wallets, and we fans don't know how well, or otherwise, sales are going wth the expanded Pornbox business model.
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