Unable to download paid videos

[miraz3431]

Hi,

I'm unable to download some of the videos I already paid for unfortunately. I have left two emails to the support team, but no one got back to me yet.

Someone, please help.

Thanks!

[error01x]

Same here, the download fails just at 97-99%

[miraz3431]

Actually, I can't even get to the download page. It's asking me to pay for those videos in the first place.

[Kapwn]

Actually, I can't even get to the download page. It's asking me to pay for those videos in the first place.

I know about the situation, sorry for the lack of information.
We are currently dealing with it, the videos should be activated for you soon.

Same here, the download fails just at 97-99%

Is it all of them? What exactly happens?
please PM me your: Geo data, internet speed and a screenshot of the fail if you can.

Thank you.

[alotaebe511]

Hi,

I'm unable to download some of the videos I already paid for unfortunately. I have left two emails to the support team, but no one got back to me yet.

Someone, please help.

Thanks!

[miraz3431]

Any update on this issue?