Missing Purchased Scenes

by **vinpin** » Thu Jun 27, 2019 4:12 pm

I bought the Gonzo monthly pack for June 2019 but the new vids SZ2047 and SZ2217 that posted after site maintenance are appearing unpurchased. Please fix this issue and any potential issues with the rest of the June 2019 Gonzo vids appearing unpurchased for paying customers.

by **utopiaa** » Thu Jun 27, 2019 4:31 pm

Same problem here

by **elfriede** » Thu Jun 27, 2019 5:28 pm

Same to me, I also wrote a message to the support team.

by **marius1080** » Thu Jun 27, 2019 11:47 pm

It wasn't site maintenance. There was a message on the front page that they were attacked with a small loss in data and general site mayhem. There wasn't a data breach or any customer info stolen, but it looks like they're still getting everything back to normal.

by **vinpin** » Fri Jun 28, 2019 12:49 am

Bug looks fixed now. New June vids after the attack now properly showing up as purchased.

by **alena-vdonsk** » Fri Jun 28, 2019 10:05 am

vinpin wrote:I bought the Gonzo monthly pack for June 2019 but the new vids SZ2047 and SZ2217 that posted after site maintenance are appearing unpurchased. Please fix this issue and any potential issues with the rest of the June 2019 Gonzo vids appearing unpurchased for paying customers.

Hi, as I can see the video is available for you in your pornbox.
Do you still have an issue with that?

by **alena-vdonsk** » Fri Jun 28, 2019 10:09 am

We have checked your requests and didn't find issues with scenes.
Please let me know here if someone still has an issue with not activated scenes by the monthly pack.

by **elfriede** » Fri Jun 28, 2019 6:20 pm

The missing scenes are now all available for me.
Thanks for the support.

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