Payment taken but no credits received

[boomerlj1981]

Hello,
I tried to reload tickets on 31st December, I authorized it via 2FA with my banking app but porn box said it was declined however the money was taken from my card.

Details from my bank:
GTFCHARGE 844-211-8832 CZE
31 Dec 2024
Amount minus 63.84 euros63.84

Can you add the tickets or reverse the transaction and I'll repurchase.
Many thanks

[Kapwn]

Hello,

please send a screenshot of the transaction from your bank to support@pornbox.com

[boomerlj1981]

Thanks, I have sent through an email now

[boomerlj1981]

I sent information through to the email under ticket no.348528 but have not received any response.

[Kapwn]

Hello,

A reply was sent yesterday 11:28.

"Hello,

I have loaded the tickets to your account yesterday.

Thank you. "

[boomerlj1981]

I can't see that message although I now see credits were added so thank you very much for help, much appreciated!