Please find a fix for disappearing vids

[Nightlord]

Dear Pornbox Team,

I had today a discussion on the support page regarding missing vids, e.g. AA068.
I am pretty sure I have bought this vid some time ago, but it is one of the vids which stucks in the manual review process. However without a purchase history I cannot prove that I have even purchased it, but that's not my point anyways.
I have noticed the disappearing also for other vids (e.g. a bunch of Kristy Black movies, which reappeared recently after several month).

Please don't get me wrong, I don't want any refund, I would prefer if you would find a solution to the general problem, that vids you have purchased simply disappear and that the review process takes ages.
Some vids are down for month or never appear again. I understand very well the necessity of a review process due to the opening of the site to smaller studios and potential legal or copyright issues.

But I don't understand why even videos from the OG studios (GG, Gonzo, American Anal, etc.) are so frequently removed, even older videos. I have severe doubts that there a still issues with the paperwork, and a missing model or tag in the description should not delete a scene from your library.

I have read a statement here in the forum from Kapwn that you guys are working on a fix and I got the same answer from the support chat, but in some threads the statement is now several month old and still vids disappear every day.

My only petition is that you either find a fix that prevents purchased vids from disappearing in your library and/or to speed up the review process, at least for the OG studios. We are talking about vids which were online for several years.

I am a member since 2016, it is rather tragic that my first forum post is a complaint/appeal to solve technical issues.

But thanks for reading it, I guess.

Best regards

[xxxVIPERxxx]

We all share your same thoughts...a well written and honest message. I hope they are listening, and take action.

[lightrider]

Here the link for AA068: https://pornbox.com/application/watch-page/220655

[error01x]

link does not work

[error01x]

Which scenes from Kristy Black are missing?

[Anselm_Weinberg]

There are currently no missing Kristy Black scenes, at least not from the main studios. As for the other ones, I doubt there are any missing from them either, I just haven't got around to checking on them nor do I frankly care to.

[Sweep11]

Totally agree with OP. This is seriously unprofessional and disappointing.
I rely on PB to store my owned content. When I remember a scene, I want to know it’s available
Same thing as with the disappearance of GGG films. No warning, no automatic refunds. No record of what we had paid for even!
Fair play, they reimbursed tickets without fuss but that’s not the point.
Kindly fix this issue.
Thanks

[lightrider]

link does not work

Tested at 5.10.2024:

Link https://pornbox.com/application/watch-page/220655 works for me at the moment in my Library. But if you have not bought the scene yet, you will not be able to buy it anymore.

[lightrider]

There are currently no missing Kristy Black scenes, at least not from the main studios. As for the other ones, I doubt there are any missing from them either, I just haven't got around to checking on them nor do I frankly care to.

The Kristy Black scenes have been restored. This is my list of missing scenes (5-10-2024):

SZ1283 Evelina Darling
SZ2564 Francys Belle

[Anselm_Weinberg]

By this point it's doubtful SZ1283 will ever see a return to the store.

[Nightlord]

link does not work

Tested at 5.10.2024:

Link ... for me at the moment in my Library. But if you have not bought the scene yet, you will not be able to buy it anymore.

I don't know. So far all vids which were removed from the store were also removed from my library as long as they weren't available in the store (even the ones which reappered later, e.g. the above mentioned Kristy Black scenes, Gonzo christmas scene from last year, etc).
And SZ1283, which is a scene I also owned (for sure, because I have downloaded it), so far never reappered.
One year ago I would have accepted that a vid which isn't in my library is a vid which I haven't bought.
But what I realize is that the number of vids in my library changes every day, usually the number decreases, the number of owend scenes in my library went down by 10 vids whitin 4 days. My library is simply to extensive to even realize which vids are removed and I don't know if any of them will be back or when, and that's my main point of critisism.
The most loyal costumers with the most extensive librarys are also the guys who are most likely hit by the removal of scenes.

[Kapwn]

Hi, I have reported the 3 scenes mentioned in this thread to our content managers, they will investigate.

[Kapwn]

Here the link for AA068: https://pornbox.com/application/watch-page/220655

Fixed now

[maxymax]

This is really pathetic and very unprofessional handling of whatever (technical or other) is going on with the inventory management. It is fine if you are missing few scenes and know which one they are. It is very hard in my case

Count of my owned scenes over the period:
Owned scenes :19596 06/06/2024
Owned scenes :20538 08/15/2024
Owned scenes :20536 08/20/2024
Owned scenes :20543 08/23/2024
Owned scenes :20153 10/27/2024

[dap-addict]

Does anybody with over 1000 LP scenes bought here have an idea how many of his collected scenes have disappeared?
I guess 5-10% of all my DAP scenes are gone, same with the rest.
When do they come back?

[Sweep11]

I have 2,000+ but no clue how many I’m currently missing!
I never felt the need to keep track before and it seems pointless to start now.
The reassurances that this is a temporary and technical problem give me hope.
But that hope shrinks every day that passes without a robust fix of any kind of update at all.
I’m amazed this isn’t the main topic every day.

[xxxVIPERxxx]

Many vids have disappeared. We can only hope that they can return back soon, otherwise customers and fans will be driven away.

[Sweep11]

Is anyone else past the point of just “hoping” this will be fixed and considering other options?

This must surely be some kind of breach of contract?
I paid for the scenes but now I don’t have access to them anymore.
I cannot identify which scenes I’m missing but it is 100’s, (perhaps 1000’s!) of dollars of product.

Replies like “most of these should be resolved” or “scenes will be back soon” are simply not good enough.

There is zero chance I will renew tickets or membership until this is fully resolved.

As a LONG term member here, I am beyond disappointed at the lack of fucks given on this topic.

[dap-addict]

As a LONG term member here, I am beyond disappointed at the lack of fucks given on this topic.

+ 1

[Kapwn]

The review process has been changed, so no further missing scenes should be happening.

There is a ticket with our tech team to restore the missing scenes, so I hope it will be soon and all will be back to normal.

Again, our apologies for the situation.

[gapelover]

This scene for Ramona is still missing for example !

https://pornbox.com/application/watch-page/1925974

[Sweep11]

Exactly.
While I again appreciate the reply Kapwn, it is more words, not action.
More ‘hope they’ll be back soon’, not reassurance the tech team have a plan and timeline to fix this.
We have been pickpocketed but most of us cannot say how much is missing/stolen.

Members - Buy tickets at your own risk. You may have nothing to show for your money!