Support FAQ

Something not working correctly? Let us know here

Moderator: aleksey_k

ryanjcharpentier
Junior Member
 
Posts: 2
Joined: Thu Oct 18, 2018 12:02 am
Karma: 0

Re: Support FAQ

Postby ryanjcharpentier » Fri Jan 12, 2024 8:18 am

For SUPPORT, how do I change my username? Ie. make it easier to change, include this answer in your faq, and in the search results. Thank you!

User avatar
Kapwn
Support
 
Posts: 2670
Joined: Thu Feb 13, 2014 11:15 am
Karma: 0

Re: Support FAQ

Postby Kapwn » Fri Jan 12, 2024 11:17 am

Tell me your desired username

thesoundizer
Veteran Member
 
Posts: 219
Joined: Wed May 18, 2022 9:18 am
Karma: 0

Re: Support FAQ

Postby thesoundizer » Fri Jan 12, 2024 4:13 pm

Kapwn wrote:Tell me your desired username



PRIVATE.COM videos purchased but cannot stream or download in 4k. please refund my 5 tickets immediately.
i just purchased a 4k video from Private and cannot download 4k version or even stream it.

GET ERROR 410 MESSAGE.

PLEASE REFUND THESE 5 TICKETS.
https://pornbox.com/application/watch-page/676642
Milena Ray, Wild Brunette Want

User avatar
Kapwn
Support
 
Posts: 2670
Joined: Thu Feb 13, 2014 11:15 am
Karma: 0

Re: Support FAQ

Postby Kapwn » Wed Jan 17, 2024 6:57 pm

5 tickets have been refunded.

hamzamkude
Junior Member
 
Posts: 4
Joined: Fri Dec 15, 2017 10:25 pm
Karma: 0

Re: Support FAQ

Postby hamzamkude » Sun Jan 21, 2024 7:54 am

Kapwn wrote:5 tickets have been refunded.


I have bought DEUSA SUCUBO Scene but the video is still not available on my account and the money has been deducted from my account, please help refund it
Attachments
STATEMENT.png

User avatar
Kapwn
Support
 
Posts: 2670
Joined: Thu Feb 13, 2014 11:15 am
Karma: 0

Re: Support FAQ

Postby Kapwn » Mon Jan 22, 2024 10:24 am

hamzamkude wrote:
Kapwn wrote:5 tickets have been refunded.


I have bought DEUSA SUCUBO Scene but the video is still not available on my account and the money has been deducted from my account, please help refund it


This is a wrong thread for these types of questions.

Could you please send an email to support@pornbox.com with the link to the exact scene?

Enonymous
Junior Member
 
Posts: 7
Joined: Mon Dec 26, 2022 8:11 pm
Karma: 0

Re: Support FAQ

Postby Enonymous » Fri Feb 02, 2024 7:04 am

Can you please fix my log in? Google authenticator doesn't work!

User avatar
Kapwn
Support
 
Posts: 2670
Joined: Thu Feb 13, 2014 11:15 am
Karma: 0

Re: Support FAQ

Postby Kapwn » Fri Feb 02, 2024 11:55 am

Please contact us at support@pornbox.com so we can figure this thing out.

thesoundizer
Veteran Member
 
Posts: 219
Joined: Wed May 18, 2022 9:18 am
Karma: 0

Re: Support FAQ

Postby thesoundizer » Sun Feb 04, 2024 8:07 pm

MAMBO PERV - MONTHLY SUBSCRIPTION ISSUE.

Please refund this subscription and end my membership as the vidoes are only 15Mbps bit rate quality.

Much lower then the 30Mbps on other studios.

I watch on 65inch screen so this poor quality looks bad and do not want to spend this money on low quality.

thank you. I only subscribed today.


Soundizer

thesoundizer
Veteran Member
 
Posts: 219
Joined: Wed May 18, 2022 9:18 am
Karma: 0

REFUND THESE TICKETS PLEASE - VIDEO ISSUES

Postby thesoundizer » Sun Feb 04, 2024 8:47 pm

I just purchased the following videos using tickets, but as you can see they are low quality under 16Mbps video Bit Rate.
I cannot watch such low Bit Rate and only purchase 30Mbps like your Major studios have such as. - Pornworld, GONZO.


Please return the tickets for these 4 videos and so I can buy better quality videos.

OB149_Debora_Andrade_Mike_Steele_4K.mp4
OB176_Debora_Andrade_4K.mp4
OB167_Debora_Andrade_4K.mp4
OB161_Debora_Andrade_4K.mp4


The Soundizer

User avatar
Kapwn
Support
 
Posts: 2670
Joined: Thu Feb 13, 2014 11:15 am
Karma: 0

Re: Support FAQ

Postby Kapwn » Mon Feb 05, 2024 4:51 pm

Refunded

sharedware0001
Junior Member
 
Posts: 5
Joined: Mon Oct 31, 2022 3:14 pm
Karma: 0

Re: Support FAQ

Postby sharedware0001 » Sun Feb 11, 2024 9:16 am

Hello. I bought "3on1 Nikky Dream anal slut FM011" just now due to its solo scene.
But it contains a noisy background music, and I really want to get this video without the music.
So I tried to connect the support page but it does not work. There is only the white page.
What can I do to solve this problem?
The main issues are

1. Please let me know how to use the support chat. It shows only the white page.

2. Regarding the video "3on1 Nikky Dream anal slut FM011", I really want to get the video without the background music in the solo scene, and I think you have an original data (RAW) of this.
Could you please upload the video without the music?
If you could not, where can I ask someone for this?

bbc19951
Member
 
Posts: 46
Joined: Mon May 08, 2023 8:26 am
Karma: 0

Re: Support FAQ

Postby bbc19951 » Tue Feb 13, 2024 9:33 pm

It won't let create a topic about performers in Porn World studio and others as it's says it's under maintenance whenever i try to do so, but let's me create any other topic and posts but performer related.

Please fix this error I kindly ask.

User avatar
NellyKent
Verified model
 
Posts: 242
Joined: Tue Sep 18, 2018 11:55 am
Karma: 0

Re: Support FAQ

Postby NellyKent » Sat Mar 23, 2024 1:39 pm

I can’t post in my own feed

User avatar
Kapwn
Support
 
Posts: 2670
Joined: Thu Feb 13, 2014 11:15 am
Karma: 0

Re: Support FAQ

Postby Kapwn » Mon Mar 25, 2024 12:46 pm

What happens when you try to post there?

cillywillylboy
Member
 
Posts: 43
Joined: Mon Jul 13, 2020 10:38 pm
Karma: 0

Re: Support FAQ

Postby cillywillylboy » Sat May 18, 2024 12:59 am

Hey can you please bring back scene view instead of studio view only? I used to be able to see all new scenes on 1 page now but I have to pick every studio individually and press New Scenes to check if there is anything new. This new change is so dumb :mad:

Gagandrim
Established Member
 
Posts: 95
Joined: Mon Oct 10, 2016 12:53 pm
Karma: 0

Re: Support FAQ

Postby Gagandrim » Sat May 18, 2024 2:47 pm

The chat application isn't loading for me.

Also, I don't see a link to the forum on my Pornbox page, though I was able to just google the forum and find it that way, so that's less of an issue.

Anselm_Weinberg
Veteran Member
 
Posts: 1135
Joined: Sat Jan 01, 2022 8:32 am
Karma: 0

Re: Support FAQ

Postby Anselm_Weinberg » Mon May 20, 2024 1:46 am

Gagandrim wrote:The chat application isn't loading for me.

Also, I don't see a link to the forum on my Pornbox page, though I was able to just google the forum and find it that way, so that's less of an issue.


The link to the forum is at the bottom of the Pornbox page.
Attachments
Screenshot_20240520-014202_Chrome.jpg
L'amour, c'est donner ce qu'on n'a pas à quelqu'un qui n'en veut pas.

Gagandrim
Established Member
 
Posts: 95
Joined: Mon Oct 10, 2016 12:53 pm
Karma: 0

Re: Support FAQ

Postby Gagandrim » Tue May 21, 2024 12:54 pm

Anselm_Weinberg wrote:The link to the forum is at the bottom of the Pornbox page.

Okay, thank you for pointing that out.

That just leaves the chat application not loading properly issue, then.

User avatar
Kapwn
Support
 
Posts: 2670
Joined: Thu Feb 13, 2014 11:15 am
Karma: 0

Re: Support FAQ

Postby Kapwn » Tue May 21, 2024 3:04 pm

Did you try a different browser?

Chat works for me at the moment

Gagandrim
Established Member
 
Posts: 95
Joined: Mon Oct 10, 2016 12:53 pm
Karma: 0

Re: Support FAQ

Postby Gagandrim » Wed May 29, 2024 2:01 pm

Kapwn wrote:Chat works for me at the moment

It just started working again for me today, so that issue is fixed now.
Thank you to whoever fixed it; I appreciate it.

User avatar
Kapwn
Support
 
Posts: 2670
Joined: Thu Feb 13, 2014 11:15 am
Karma: 0

Re: Support FAQ

Postby Kapwn » Thu May 30, 2024 12:57 pm

Our tech guys were working on it. I will send them your thanks :)

stewpidaz937
Established Member
 
Posts: 77
Joined: Tue May 10, 2016 12:04 am
Karma: 0

Re: Support FAQ

Postby stewpidaz937 » Sat Jun 01, 2024 3:42 am

Hey Kapwn,

I messaged support@pornbox.com to get my accounts merged, and got a response of having my accounts successfully merged after providing the requested confirmation info. This was about 6 days ago now, and after the message about the merged accounts it was marked as "resolved", even though I dont have ANY of my library or tickets (I had an ACTIVE membership on my account I lost access to and wanted merged). So I responded with this info and it said the ticket was "open" again even though I never got any further response. Thanks for any assistance.

stewpidaz937
Established Member
 
Posts: 77
Joined: Tue May 10, 2016 12:04 am
Karma: 0

Re: Support FAQ

Postby stewpidaz937 » Sat Jun 01, 2024 4:28 am

Actually I just saw that there was a response from support so hopefully I can get it worked out.

GeneralXXX
Member
 
Posts: 35
Joined: Tue Jun 20, 2023 9:39 am
Karma: 0

Re: Support FAQ

Postby GeneralXXX » Sun Jun 09, 2024 3:40 pm

Why is no more PayPal as a support as a payment. I don't want to use my credit as a payment. Great thing about PayPal is the anonymous.Are you thinking about bringing back PayPal as a payment method?

User avatar
Seraph0257
Veteran Member
 
Posts: 687
Joined: Fri Feb 20, 2015 3:45 pm
Location: anywhere and nowhere
Karma: 0

Re: Support FAQ

Postby Seraph0257 » Fri Jul 05, 2024 9:32 am

Tried to log on, new log on parameters set, I had to use my google account to log on. Now I have a second account. Second account used my original email (I believe.) Can I merge this one with my original? Original was created in 2014, and cannot access my videos (5K videos) until I can access my original account.
Live everyday as if it's your last and eventually it will be. You'll be fully prepared!

Nikita Bellucci, Megan Petite, Leila Botwin, Valentina Milan, Alejandra Rico, Elina Sansd, Jazmine withe

User avatar
Seraph0257
Veteran Member
 
Posts: 687
Joined: Fri Feb 20, 2015 3:45 pm
Location: anywhere and nowhere
Karma: 0

Re: Support FAQ

Postby Seraph0257 » Fri Jul 05, 2024 9:37 am

Oh hell...my forum sent me here, does this mean my original account has been deleted?
Live everyday as if it's your last and eventually it will be. You'll be fully prepared!

Nikita Bellucci, Megan Petite, Leila Botwin, Valentina Milan, Alejandra Rico, Elina Sansd, Jazmine withe

haroldwren
Junior Member
 
Posts: 2
Joined: Fri Jul 21, 2023 2:55 am
Karma: 0

Re: Support FAQ

Postby haroldwren » Wed Jul 10, 2024 9:56 pm

Yesterday I started a new thread, but a message on the screen said it needed staff approval before it could go public. I cannot see it anyway, so I assume it has not been approved. may I ask why? and how can I get help anyway?

User avatar
Kapwn
Support
 
Posts: 2670
Joined: Thu Feb 13, 2014 11:15 am
Karma: 0

Re: Support FAQ

Postby Kapwn » Fri Jul 12, 2024 1:26 pm

haroldwren wrote:Yesterday I started a new thread, but a message on the screen said it needed staff approval before it could go public. I cannot see it anyway, so I assume it has not been approved. may I ask why? and how can I get help anyway?

You need to make a few posts, which need to be approved by administrator, before you can automatically post without manual approval.

Where was the thread made? Which forum?

haroldwren
Junior Member
 
Posts: 2
Joined: Fri Jul 21, 2023 2:55 am
Karma: 0

Re: Support FAQ

Postby haroldwren » Mon Jul 15, 2024 2:14 am

Kapwn wrote:You need to make a few posts, which need to be approved by administrator, before you can automatically post without manual approval.

Where was the thread made? Which forum?


Here in Support. It was about some old Sineplex scenes that I would like to acquire, but they are mislabelled and it is quite confusing what exactly is what. So I would asked for a bit of a fix.

Do I really need to increase my post count? I'm not in the mood for spamming rn...

Previous

Return to Support

Who is online

Users browsing this forum: No registered users and 6 guests