I want to cancel but it doesn't work

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morgenese
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I want to cancel but it doesn't work

Postby morgenese » Sat Oct 08, 2022 9:08 pm

Hi ,
I am an occasional user, I take a month from time to time. I want to cancel but it doesn't work.
I used the link I found on another post because the option is not present on my profile.
And on the last window is impossible to check the options and is impossible ti select "yes i'd like to cancel it".

can you help me.
Cordially.

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Ultra-Gape
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Re: I want to cancel but it doesn't work

Postby Ultra-Gape » Sat Oct 08, 2022 9:22 pm

In Pornbox, if you click on the dropdown arrow in the top-right corner and then on the date next to your membership, what do you see? You should see all of your active memberships shown with a 'Cancel' option on each.

Shadylow
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Re: I want to cancel but it doesn't work

Postby Shadylow » Sun Oct 09, 2022 1:16 am

Hi,

I have the exact same issue. Yes, we found the date next to our membership, quite easily. But the problem is When we try to cancel, we cant select any of "reason for cancelation". None of them. And we cant check : "I understand all of warning"... Too.

Exact same thing for the Button "Yes, I'D like to cancel it."
Can you help us please ? What we are supposed to do ?

Thanks

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Ultra-Gape
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Re: I want to cancel but it doesn't work

Postby Ultra-Gape » Sun Oct 09, 2022 8:52 am

Shadylow wrote:Can you help us please ?

I can't because I don't work for Pornbox but I responded in case how this should happen had been missed by the OP as I don't think it's as obvious as it should be.

If I were you I would contact support directly via Pornbox. You may also find posting in the support section of this forum would be more useful than posting here.

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Ultra-Gape
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Re: I want to cancel but it doesn't work

Postby Ultra-Gape » Sun Oct 09, 2022 3:06 pm

As per my second suggestion: viewtopic.php?f=68&t=49120

morgenese
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Re: I want to cancel but it doesn't work

Postby morgenese » Sun Oct 09, 2022 4:38 pm

Thank you for your answers.
I don't see my active subscriptions in the menu on the right!
I used the following link which I found on the post "pornworl subscription".
but once on the page to terminate the menu is not clickable.

i will try to contact pornbox or GTFcharge directly.
Thank you for your time.
cordially.

Studios Liaison
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Re: I want to cancel but it doesn't work

Postby Studios Liaison » Fri Oct 21, 2022 11:12 am

Just tested it and it works:

You can check your subscription information by clicking on the expiration date of your membership at Pornbox.com in the dropdown menu (Click on your username in the top right corner). It is possible to cancel your recurring there as well.

The link to your subscription information is also : https://pornbox.com/application/member/subscription"

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Ultra-Gape
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Re: I want to cancel but it doesn't work

Postby Ultra-Gape » Fri Oct 21, 2022 12:20 pm

Studios Liaison wrote:Just tested it and it works:

You can check your subscription information by clicking on the expiration date of your membership at Pornbox.com in the dropdown menu (Click on your username in the top right corner). It is possible to cancel your recurring there as well.

The link to your subscription information is also : https://pornbox.com/application/member/subscription"

For info. there was a site-wide issue preventing memberships being cancelled at the time this thread was started, but it was subsequently resolved:

viewtopic.php?f=68&t=49120


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