password and email change error

Something not working correctly? Let us know here

Moderator: aleksey_k

User avatar
skp0rn
Junior Member
 
Posts: 8
Joined: Mon Dec 09, 2019 6:34 pm
Karma: 0

password and email change error

Postby skp0rn » Tue Sep 22, 2020 3:43 pm

Hi,

I face this issue when I attempt to change the password or email from the User Control Panel of my account,
so I am not able to do it and the system return the ''The current password you entered is incorrect'' every single time I try even the entered pass is the correct one.

Thank you in advance!

User avatar
Kapwn
Support
 
Posts: 2738
Joined: Thu Feb 13, 2014 11:15 am
Karma: 0

Re: password and email change error

Postby Kapwn » Thu Sep 24, 2020 11:20 am

Hi, can you please provide more detail?

I have tried to change my password on the forums and it works.

You need to put the new one twice and the old one at the bottom.
Can you log out and log in to check if you have the right password?

User avatar
skp0rn
Junior Member
 
Posts: 8
Joined: Mon Dec 09, 2019 6:34 pm
Karma: 0

Re: password and email change error

Postby skp0rn » Fri Sep 25, 2020 3:52 pm

Kapoun wrote:Hi, can you please provide more detail?

I have tried to change my password on the forums and it works.

You need to put the new one twice and the old one at the bottom.
Can you log out and log in to check if you have the right password?


I have do all of that, put the new one twice like the description on fields says and the old (current) on the field at the bottom with no help,
same for the email fields and then with the current (old) pass at the bottom,
still no help and the same message for incorrect current pass (old) message in red appears.
Just for sure that I am using the correct current pass also doing the log out and in test.


Return to Support

Who is online

Users browsing this forum: No registered users and 33 guests