video not found

[Seraph0257]

Why does this keep coming up? I just bought a new Elina sanz video, went to download, and got a code and message saying video not found. So I did what anyone would do, refreshed and tried again. Same message, but a new code. What???? How can there be different codes for the same issue?

[Seraph0257]

Screenshot shows it's there, and paid for.

[Seraph0257]

Now gone altogether. But my tickets are still missing. So does this mean it's a vid that wasn't supposed to be released now, and I'll have access to it when it does become available?