Support FAQ

[Kapwn]

We have created a simple FAQ to help you navigate the sites.

Any feedback is appreciated. If there is some general information missing, please leave a comment about it.

Here is the link : https://support.pornbox.com/

[Ultra-Gape]

I just had a quick look and the info. given all seemed helpful to me.

One point I would generally like to see more clarity on is scene downloads with memberships. The new FAQ helpfully says some studios place a limit on downloads and give an example. It seems though that if no mention of a limit is made than users can probably take it that there is no download limit but it would be much clearer if this was simply stated. That is, for every membership it either states what the download limit is or explicitly states that there is no limit to the number of scenes that can be downloaded. I've personally been cautious of memberships sign-up where this has been unclear and I'll bet I'm not the only one.

[Ultra-Gape]

Oh, and at the trivial level I think it's a little odd that the new page has what appears to be three images of the same woman at the top.

[Kapwn]

Oh, and at the trivial level I think it's a little odd that the new page has what appears to be three images of the same woman at the top.

You do not like our triplets?

[Kapwn]

I just had a quick look and the info. given all seemed helpful to me.

One point I would generally like to see more clarity on is scene downloads with memberships. The new FAQ helpfully says some studios place a limit on downloads and give an example. It seems though that if no mention of a limit is made than users can probably take it that there is no download limit but it would be much clearer if this was simply stated. That is, for every membership it either states what the download limit is or explicitly states that there is no limit to the number of scenes that can be downloaded. I've personally been cautious of memberships sign-up where this has been unclear and I'll bet I'm not the only one.

Good point, thanks.

Just to quickly answer you - every studio has a "?" mark next to the purchase button with the information.

[Ultra-Gape]

Just to quickly answer you - every studio has a "?" mark next to the purchase button with the information.

I know. My point was about making the information displayed once this is clicked on clearer.

[Ultra-Gape]

Oh, and at the trivial level I think it's a little odd that the new page has what appears to be three images of the same woman at the top.

You do not like our triplets?

.

[thesoundizer]

i cannot download anything even my purchased videos.

i have 1.2 gb internet with wired connection and get superfast downloads on other sites, however PORNBOX IS BROKEN?

was ok 10 days ago.

[lolek73]

Hello,i just bought the scene,but i can't download her,why,where is problem?

[Philippe539]

Since 01/01/2023 it is impossible to download paid movies.
From support there is NO response at all!!!!!!!!!!!!!
This problem MUST be solved!

[thesoundizer]

We have created a simple FAQ to help you navigate the sites.

Any feedback is appreciated. If there is some general information missing, please leave a comment about it.

Here is the link : https://support.pornbox.com/

WHY IS NO ONE FROM SUPPORT REPLYING TO US ON THE SUPPORT FORUM OR EVEN EMAILS?

WE CANNOT WATCH 4K VIDEOS OR DOWNLOAD 4K OWNED VIDEOS, SINCE DECEMBER 29TH.

THIS IS HOW YOU LOOSE CUSTOMERS FOREVER!!!!!!

[thesoundizer]

We have created a simple FAQ to help you navigate the sites.

Any feedback is appreciated. If there is some general information missing, please leave a comment about it.

Here is the link : https://support.pornbox.com/

impossible to download 4 k videos

[pjfry75]

We have created a simple FAQ to help you navigate the sites.

Any feedback is appreciated. If there is some general information missing, please leave a comment about it.

Here is the link : https://support.pornbox.com/

impossible to download 4 k videos

+1
on & off issue for years now. IT here is a complete joke!

[malvarezlaw]

PB has become a shit-show. I used their "support chat" to complain about not being able to download 4K videos yesterday and I'm still waiting for a response. Meanwhile, the download issue has gotten worse. Three minutes into any download, I get a "lost network connection" message.

It's hard to imagine that an internet based business would be this unresponsive to a problem of this magnitude. We shouldn't make any more purchases here until it's fixed.

[Sweep11]

Totally agree that the current performance level of PB is unacceptable.
Lack of response to issues raised is unacceptable.
They even deleted roughly 30 scenes I have paid for over the past few years at 9 tickets each (GGG).
No warning, no refund & no response as yet.
It’s basically theft at this point (though no doubt there is some loophole in the terms that allows them to steal my property…)
Why do they continue to be so amateurish? They are destroying a beloved brand

[Visionary_sight]

We have created a simple FAQ to help you navigate the sites.

Any feedback is appreciated. If there is some general information missing, please leave a comment about it.

Here is the link : https://support.pornbox.com/

Hi Kapwn - I thought I was buying 'Bts (DP Pee Wet version) from Alisa Horokova & Claudia Garcia' - but it looks like I landed on the dry version. Is there a way to exchange this?


Regards

Visionary.

[Kapwn]

Guys, this is not a board for support requests, it was about the support page.

Anyway - wet content can be purchased after the dry version has been purchased.
The price will be lower for the price of the dry video.
Open the wet version and you should see the correct price.

[Visionary_sight]

Guys, this is not a board for support requests, it was about the support page.

Anyway - wet content can be purchased after the dry version has been purchased.
The price will be lower for the price of the dry video.
Open the wet version and you should see the correct price.

I only went here to post as it suggests the option to do so. I chose this option as no one was replying to my query when I entered the support section.

Thank you for replying on here and in on the support page clarifying how the system functions.I appreciate it.

[thesoundizer]

We have created a simple FAQ to help you navigate the sites.

Any feedback is appreciated. If there is some general information missing, please leave a comment about it.

Here is the link : https://support.pornbox.com/

support@gtfcharge.com


no reply from the above support email address in 3 weeks, despite sending 25 emails.
PLEASE REFUND ALL MY PURCHASES FOR THE REASONS I ALREADY EXPLAINED IN MY EMAILS TO SUPPORT.

[Helljay]

Why aren’t you answering my emails to the support address you’ve provided on your contact page??

I’ve emailed you several times to refund my 60%

“Please choose one.

We can refund you 60% of the last membership fee.
You can continue using your membership till the end of subscription period.

Please inform us what option would you prefer to use.


Ticket ID: #CSE02726676
Ticket Category: SegPay Customer Service Escalations”

We have created a simple FAQ to help you navigate the sites.

Any feedback is appreciated. If there is some general information missing, please leave a comment about it.

Here is the link :

[Kapwn]

We have created a simple FAQ to help you navigate the sites.

Any feedback is appreciated. If there is some general information missing, please leave a comment about it.

Here is the link : https://support.pornbox.com/

support@gtfcharge.com


no reply from the above support email address in 3 weeks, despite sending 25 emails.
PLEASE REFUND ALL MY PURCHASES FOR THE REASONS I ALREADY EXPLAINED IN MY EMAILS TO SUPPORT.

Your emails have been replied to. The scenes are being repaired.

[Kapwn]

Why aren’t you answering my emails to the support address you’ve provided on your contact page??

I’ve emailed you several times to refund my 60%

“Please choose one.

We can refund you 60% of the last membership fee.
You can continue using your membership till the end of subscription period.

Please inform us what option would you prefer to use.


Ticket ID: #CSE02726676
Ticket Category: SegPay Customer Service Escalations”

We have created a simple FAQ to help you navigate the sites.

Any feedback is appreciated. If there is some general information missing, please leave a comment about it.

Here is the link :

I believe you have been refunded today. Could you please provide the PAYMENT ID from SegPay so I can check?

[thesoundizer]

here it is



viewtopic.php?f=124&p=892297#p892297

[haxmux]

We have created a simple FAQ to help you navigate the sites.

Any feedback is appreciated. If there is some general information missing, please leave a comment about it.

Hello, is it possible to buy extended version/edits of existing scenes?

[Kapwn]

We have created a simple FAQ to help you navigate the sites.

Any feedback is appreciated. If there is some general information missing, please leave a comment about it.

Hello, is it possible to buy extended version/edits of existing scenes?

No, it is not possible. Only if the studio themselves make such edits themselves. Then they would release them at pornbox for you to purchase.

[me118]

Hi, I'd love to change my user name. (How) is it possible without admin's help?
If not, would any admin/moderator help me?

[Kapwn]

Hi, I'd love to change my user name. (How) is it possible without admin's help?
If not, would any admin/moderator help me?

Only with admin help - what username would you like?

[Skol69]

Hello,

Can you please change my username to "Skol69"

Thank you

[Enonymous]

Whenever I log in, this what comes up. I had tickets and multiple scenes purchased.

Username: Enonymous

Please correct this!

[Kapwn]

Whenever I log in, this what comes up. I had tickets and multiple scenes purchased.

Username: Enonymous

Please correct this!

Use your email to login, you are logging into the wrong account.

[jaxparker1256]

Hello! Is the support chat still staffed at all?

I asked a question 1 week ago, but yet to receive a response...

[Enonymous]

I did log in with my email and this is what comes up. All my tickets, owned scenes and wish list are gone.

[Kapwn]

That is weird. When I do it, I can see all the goods on your account.

[Enonymous]

It keeps telling me to log in with Google Auth tried that and nothing.

[Kapwn]

You are using this button to login, correct?

[Enonymous]

Yes.

[Kapwn]

Ok, and what happens when you click on it?

[Enonymous]

This

[Kapwn]

Please try now, I have merged those two accounts.

[Enonymous]

Still the same.