Is Support Non-Existent Now??

[jlocarnini707]

I've been a member for a couple of years now, but never felt compelled to complain - support (which I've barely needed) seemed great previously but the past couple of requests have been excruciating. Often takes a week to get a response, issue isn't even answered or addressed, both email and the chat Support are equally non existent. Looking at the forums as a last resort I see a handful of post from people like "I've been trying to contact support but have not had a response!! Can someone please contact me!" and "HOW DO I MAKE A COMPLAINT ABOUT LACK OF SUPPORT?"

While I love the content here and have spent $100s... probably $1000s on this site, I feel like in those rare occasions that we need support we shouldn't completely dismissed. I totally expect this shit from a site that's costing me $15 a month - but this is a premium site where I'm paying premium $$s.

This BS is just driving me away from spending more here, which although would save me bunches of cash, is disappointing. Not sure if the producers here (Giorgio?) realize how bad it's gotten, but if people get frustrated enough to bail on the site, this affects their ability to produce awesome new content.

Is this a common issue with others or maybe this is just my experience?

Giorgio - do you have any idea what's happened with Support?

[xxxVIPERxxx]

Support has always been very helpful. Try to use the forum to post, do not use the PornBox chat, that does not seem to get a reply very often.