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Payment taken but no credits received

PostPosted: Fri Jan 03, 2025 12:31 pm
by boomerlj1981
Hello,
I tried to reload tickets on 31st December, I authorized it via 2FA with my banking app but porn box said it was declined however the money was taken from my card.

Details from my bank:
GTFCHARGE 844-211-8832 CZE
31 Dec 2024
Amount minus 63.84 euros63.84

Can you add the tickets or reverse the transaction and I'll repurchase.
Many thanks

Re: Payment taken but no credits received

PostPosted: Mon Jan 06, 2025 10:41 am
by Kapwn
Hello,

please send a screenshot of the transaction from your bank to support@pornbox.com

Re: Payment taken but no credits received

PostPosted: Mon Jan 06, 2025 11:55 am
by boomerlj1981
Thanks, I have sent through an email now

Re: Payment taken but no credits received

PostPosted: Wed Jan 08, 2025 7:00 pm
by boomerlj1981
I sent information through to the email under ticket no.348528 but have not received any response.

Re: Payment taken but no credits received

PostPosted: Thu Jan 09, 2025 6:49 pm
by Kapwn
Hello,

A reply was sent yesterday 11:28.

"Hello,

I have loaded the tickets to your account yesterday.

Thank you. "

Re: Payment taken but no credits received  Topic is solved

PostPosted: Thu Jan 09, 2025 7:28 pm
by boomerlj1981
I can't see that message although I now see credits were added so thank you very much for help, much appreciated!