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deleted scene, refund required

PostPosted: Wed Aug 14, 2024 7:33 pm
by ToryLaneRulez
can i please be refunded for the following scene, which has just been removed with zero notification, i think a statement from owners of website needs to be made if this stealth removal keeps happening

NicixDream and Victoria Nova SZ2851

thanks

Re: deleted scene, refund required

PostPosted: Thu Aug 15, 2024 12:32 am
by lightrider
In my library the scene also disappeared.

Re: deleted scene, refund required

PostPosted: Thu Aug 15, 2024 1:04 am
by Jocke
I have found that my scene count has dropped too. I haven't identified which scenes are missing but the same scenes are listed on ever earlier page in my library.

Re: deleted scene, refund required

PostPosted: Thu Aug 15, 2024 6:42 am
by williamoftaco
I'm missing this scene SZ2851 as well as the Gina Snow scenes SZ2874 and SZ2876, not sure of any others.

Re: deleted scene, refund required

PostPosted: Thu Aug 15, 2024 7:32 am
by williamoftaco
The Kristy Black scenes SZ2872, and SZ2875 have also disappeared from my library.

Re: deleted scene, refund required

PostPosted: Thu Aug 15, 2024 6:52 pm
by Kapwn
There is a new system of manual review that is causing some problems.

The videos get taken down for manual review if there is a problem (missing model for example) and reuploaded once this is cleared up.

Re: deleted scene, refund required

PostPosted: Sun Aug 18, 2024 1:09 pm
by dap-addict
Are you sure this applies for all scenes, Kapwn?
Strangly @ GIO original scenes get taken down exactly when GIO re-releases the same scene. :confused:

Re: deleted scene, refund required

PostPosted: Mon Aug 19, 2024 1:17 pm
by Kapwn
I am not sure, but re-releasing a scene would be a cause for manual review I would assume.

Re: deleted scene, refund required

PostPosted: Wed Sep 04, 2024 8:21 pm
by ToryLaneRulez
3 weeks have passed no scene still and no refund

can we please have a statement from management as to what is going on

i will not be purchasing any new scenes until we have an answer

Re: deleted scene, refund required

PostPosted: Mon Sep 09, 2024 8:45 pm
by Kapwn
I have refunded what you guys have told me you are missing here.

Also I am investigating what is causing this with the devs.

ToryLaneRulez - I have not found any purchases on the account linked with your account here on forum.
Can you please message me at support@pornbox.com?

Thanks