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Pass Attestation

PostPosted: Tue Feb 24, 2015 2:07 pm
by ysvdd86
Why can I buy tickets with a prepaid mastercard card but then I can't use it for pass attestation? Already been charged the ticket price and I can't watch or download the video I bought... Yes,I know pass attestation was going to be required for some scenes but it wasn't mentioned prepaid cards would not be accepted to complete this process!

Re: Pass Attestation

PostPosted: Tue Feb 24, 2015 2:19 pm
by TimB
All information regarding attestation, including the one that prepaid and virtual cards are not suitable for it, is given before the checkout.

Re: Pass Attestation

PostPosted: Tue Feb 24, 2015 2:32 pm
by ysvdd86
Not until you actually start the attestation process by putting in the card number.

Re: Pass Attestation

PostPosted: Tue Feb 24, 2015 2:42 pm
by TimB
Please write us a support message, we'll check everything.

Re: Pass Attestation

PostPosted: Tue Feb 24, 2015 2:46 pm
by ysvdd86
Already did.