Update expired card, can't buy 90 day membership
Posted: Wed Feb 28, 2024 10:41 pmThe card I'm using for the 90 day (3x48tkt) membership on LP/AV expired a few days ago and there doesn't seem to be a way to update it. I've bought a ticket reload with the new card, but this doesn't appear to apply to the membership payment.
When logged in and clicking on the membership expiry date it goes to the page with the "Plan for 90 days tkt membership Next recurring: 2024-02-27" button which shows as expired (red). Clicking on this turns it green and I'm assuming attempts to process a payment which fails because it's using the expired card details.
On the Add tkt page, the only options I have are for the 10-250 ticket packages, and the Reload of tickets for Plan 90 days 120tkt options.
After logging out then trying to buy a scene, I get to a payment page once I'm logged in, but the only option here is for 30 days (42 tickets), with no 90 day option.
Am I doing something wrong? How can this be fixed?
When logged in and clicking on the membership expiry date it goes to the page with the "Plan for 90 days tkt membership Next recurring: 2024-02-27" button which shows as expired (red). Clicking on this turns it green and I'm assuming attempts to process a payment which fails because it's using the expired card details.
On the Add tkt page, the only options I have are for the 10-250 ticket packages, and the Reload of tickets for Plan 90 days 120tkt options.
After logging out then trying to buy a scene, I get to a payment page once I'm logged in, but the only option here is for 30 days (42 tickets), with no 90 day option.
Am I doing something wrong? How can this be fixed?
