New ridiculus membership changes

[kuyo123]

Guys,

I've been a member with legalporn / sineplex since early 2012. I signed up for a yearly unlimited membership when I first signed up, and have been recurring this since then.

All of the sudden, 2 weeks ago, my account became dysfunctional. When I checked my membership area on the legalporn website I saw that my account was suspended for some reason.

After 2 weeks back and forth emailing of getting this working again, I received a message where they said they decided to discontinue all yearly unlimited memberships.

So how it stands now: my yearly unlimited membership was supposed to run till February 2014, this is what I paid for. But now they gave me a normal membership with a lousy 11.08 tickets to view scenes.

I can't watch shit now, I find it outrageous that they fuck their customers over like this. I paid for something, you can't just one sided decide to change the terms like this.

[Pineapples Studio]

They should have the right to cancel your membership as long as they offer monetary compensation, depending on how your contract is phrased. I agree that the whole thing is kind of fishy and I'm surprised they didn't simply let unlimited memberships run their course before removing support for them. I understand that they wanted to get rid of them, but that's getting into murky legal waters.

[kuyo123]

Compensation pro-rate (including the period my account was dysfunctional) is the least they can do. It's still in bad faith to change terms one sided like that, unless a business as a whole is folding their entire operations.

The way handled this is extremely unstatisfying. I was a happy customer before, despite the many technical hiccups I had to cope with over the years (which I never received compenstation for either).

I want the remainder of my membership to be handled in a correct way.

[PC_82]

Compensation pro-rate (including the period my account was dysfunctional) is the least they can do. It's still in bad faith to change terms one sided like that, unless a business as a whole is folding their entire operations.

The way handled this is extremely unstatisfying. I was a happy customer before, despite the many technical hiccups I had to cope with over the years (which I never received compenstation for either).

I want the remainder of my membership to be handled in a correct way.

ok i will ask them to review this. can you send your user name via private message


thanks

[kuyo123]

Username is the same as here, for some reason I can't pm you

[PC_82]

Username is the same as here, for some reason I can't pm you

ok check in 2 days or so...

[TimB]

Please check e-mail from support.