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Download Problem after buy tickets

PostPosted: Thu May 05, 2016 7:15 am
by supergeorges
When I buy news tickets, I have always the same problem : I can't download the videos.
After the problem is solved by a support person...
But if I buy others tickets the problem come always...
What can I do ?

Re: Download Problem after buy tickets

PostPosted: Thu May 05, 2016 1:41 pm
by Kapwn
Usually the system blocks you automatically - different name on CC? Prepaid cards etc...
You should be able to unblock yourself through sms or mail though.

Thank you.

Re: Download Problem after buy tickets

PostPosted: Sun May 08, 2016 3:30 am
by ldknepper
Still problems with site and taking credits without receiving ability to download.
The system owes me 16 credits.

Re: Download Problem after buy tickets

PostPosted: Sun May 08, 2016 4:18 am
by calchill333
I'm having the same problem, been charged 3x now for the new kirschleyswoon scene, and it still says I haven't payed for it. Please fix


Calchill

Re: Download Problem after buy tickets  Topic is solved

PostPosted: Mon May 30, 2016 10:53 am
by Kapwn
Refunds have been issued.
Problems are solved now.