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No response from support

PostPosted: Wed Nov 18, 2015 8:48 am
by crystal
For some reason I have been locked out of my LP account.

I've sent 2 request supports but not received any reply.

Normally a response/resolution comes in 1 day. It is now day 3 since my 1st support request.

Is Petr Kapoun ill or on holiday?

As someone who has been subscribing to LP on a 3 monthly basis for the last 8 months or so I feel a bit disappointed and let down.

Also that the option of unblocking an account by way of email has been taken away. Google Authenticator does not work on a non-celluar ipad or pc. Looks like I'm going to have to go and invest in a cheap mobile phone just for the sake of unblocking my account :mad:

Re: No response from support

PostPosted: Wed Nov 18, 2015 8:54 am
by crystal
I might also add that under this new arrangement where users can only login to this board via their LP account I would not have been able to raise the issue above. This does not seem fair to me.

Re: No response from support

PostPosted: Wed Nov 18, 2015 11:30 am
by Kapwn
Already replied to you via e-mail.

We are currently investigating the unblock methods.

Re: No response from support  Topic is solved

PostPosted: Wed Nov 18, 2015 6:34 pm
by crystal
Reply now received and problem resolved. Phew.

Thank you for your attention to this matter.