Device confirmation

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zhangjunjie
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Device confirmation

Postby zhangjunjie » Sat Jan 24, 2015 8:56 am

We've detected unusual activity on your account and blocked it. To restore access to your account you should pass device confirmation.
Unfortunately you don't have phone numbers or mobile devices associated to your account.
We recommend you to contact Customer Support .

My country banned lp,and I have to use vpn to log in this website.

And the system told me that my accout has been blocked.Can anyone hely me?

zhangjunjie
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Re: Device confirmation

Postby zhangjunjie » Sat Jan 24, 2015 10:19 am

zhangjunjie wrote:We've detected unusual activity on your account and blocked it. To restore access to your account you should pass device confirmation.
Unfortunately you don't have phone numbers or mobile devices associated to your account.
We recommend you to contact Customer Support .

My country banned lp,and I have to use vpn to log in this website.

And the system told me that my accout has been blocked.Can anyone hely me?



I have sent a message,but no answer.https://gtflix.zendesk.com/requests/29565

javeaabc
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Re: Device confirmation/Unblock account

Postby javeaabc » Sun Jan 25, 2015 3:39 pm

Can't answer the vpn question, but I too found the confirmation process complicated. I think it took me 8 goes till I was able to work out what I had to give in as a phone number to get a confirmatory sms, and after that? How do I unblock my account, as there are no instructions on how to do this!!!

In addition has anyone tried to use the IDCert app? I can't log in with my account and get asked for a text QR code number without instructions on how to input the text, since I can't log in! I cant win. I've written to support, but can anyone else help. To be honest I find the whole process typical LP except this time there's no great content to offset!!

Iggi
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Re: Device confirmation

Postby Iggi » Mon Jan 26, 2015 7:50 am

I also got the notification after I wanted to log in today.

It is always kind of pure shit with legalporno! I travel a lot around and it looks like the fuck up with the IP addresses to track where you are and where you should be!

Fucking nightmare! They can really be happy that the content is so good else they would have been out of the market for long time.

Cheers

Iggi

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TimB
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Re: Device confirmation

Postby TimB » Mon Jan 26, 2015 10:20 am

zhangjunjie wrote:And the system told me that my accout has been blocked.Can anyone hely me?


Your account is not currently blocked.

I also answered the ticket you mentioned (please do not create multiple support tickets, it'll only delay our answer as each time a new ticket comes it puts all your other tickets to the end of the queue.


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