Accidently purchased entire collection.

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hazard445
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Accidently purchased entire collection.

Postby hazard445 » Tue Oct 27, 2020 1:24 am

I was going to purchase an individual video (the red button) but then my browser window expanded and the mouse ended up on the "buy entire collection". I haven't touched the videos yet, and wanted to get a refund. Any help is appreciated.

stewpidaz937
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Re: Accidently purchased entire collection.

Postby stewpidaz937 » Tue Oct 27, 2020 2:07 am

This is my worst nightmare. I really think there needs to be a confirmation page/pop up when you click to make a purchase

hazard445
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Re: Accidently purchased entire collection.

Postby hazard445 » Tue Oct 27, 2020 2:10 am

stewpidaz937 wrote:This is my worst nightmare. I really think there needs to be a confirmation page/pop up when you click to make a purchase



Yeah, for real man. Just one slip of the finger on my sensitive gaming mouse and the purchase happened, without any confirmation or chance for stopping it.

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Kapwn
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Re: Accidently purchased entire collection.

Postby Kapwn » Tue Oct 27, 2020 12:49 pm

hazard445 wrote:I was going to purchase an individual video (the red button) but then my browser window expanded and the mouse ended up on the "buy entire collection". I haven't touched the videos yet, and wanted to get a refund. Any help is appreciated.

Hi, the purchase was refunded. The money will be in your bank account soon, depending on your bank.

Sorry for the fright.

xxx
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Re: Accidently purchased entire collection.

Postby xxx » Tue Oct 27, 2020 12:52 pm

We will add a confirmation message for purchases over $20.

hazard445
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Re: Accidently purchased entire collection.

Postby hazard445 » Wed Oct 28, 2020 2:09 am

Kapoun wrote:
hazard445 wrote:I was going to purchase an individual video (the red button) but then my browser window expanded and the mouse ended up on the "buy entire collection". I haven't touched the videos yet, and wanted to get a refund. Any help is appreciated.

Hi, the purchase was refunded. The money will be in your bank account soon, depending on your bank.

Sorry for the fright.


Confirmed. I got the email. Thanks for the excellent support!


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