Moved country, need to change email & downloads denied.  Topic is solved

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djhead
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Moved country, need to change email & downloads denied.

Postby djhead » Wed Dec 18, 2013 11:24 am

Hi

I have moved country and in consequence have changed my email. I can still log in, but can not find an option to change my email.

I do not have access to my old email.

I have also been blocked from downloading and asked to contact support due to downloading from another country.

I am now in the UK, but was in Ireland.

I did send an email to support, but there was no option to alter the email address.

I can make a credit card payment to prove who I am, and do have have some tickets in credit already that I would like to use.

Thanks in advance for your help.

DJ

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TimB
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Re: Moved country, need to change email & downloads denied.

Postby TimB » Wed Dec 18, 2013 11:28 am

Your request to support was answered on December 12th. Now I'm repeating that answer via private message.

djhead
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Re: Moved country, need to change email & downloads denied.  Topic is solved

Postby djhead » Wed Dec 18, 2013 1:34 pm

Thanks Tim.

Sorry it must have disappeared in a spam filter. Thanks for getting back to me so quickly.

DJ

EDIT. It is all working fine now. Really quick response and very helpful, really great support, thanks again Tim.


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