Downloads denied. Contact support to unlock your account.

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armabelsa
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Downloads denied. Contact support to unlock your account.

Postby armabelsa » Tue Jun 10, 2014 12:43 pm

today i tried to buy and download new movies,and i received that message
please can you help me,cause after the 4 days the website was not working last week,and now my access is denied,i lose time on my subscription.
not fair
by the way,never had that kind of problem on other porno websites

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Kapwn
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Re: Downloads denied. Contact support to unlock your account

Postby Kapwn » Tue Jun 10, 2014 3:10 pm

Please use the ticket system for this kind of issues, it is much faster. We will look into your issue and reply to your ticket via e-mail. Thank you.

armabelsa
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Re: Downloads denied. Contact support to unlock your account

Postby armabelsa » Tue Jun 10, 2014 5:33 pm

What do you mean by "ticket issue" ????????
can you explain,cause what i notice is ,that the time is passing,and i cannot use your website,but every month you are happy to renew my subscription and take my money
all the time they are problems with your website,i am not the only one to complain
please fix that problem once for ever!!!!!!

armabelsa
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Re: Downloads denied. Contact support to unlock your account

Postby armabelsa » Tue Jun 10, 2014 5:55 pm

I checked my tickets,i still have 32 tickets to use and i can buy movies but NOT download them
helpppppppppppppppppppppppp

utopiaa
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Re: Downloads denied. Contact support to unlock your account

Postby utopiaa » Tue Jun 10, 2014 6:00 pm

Legalporno Support section is what he meant most likely
http://legalporno.com/support

Ticket in this case refers to Support ticket what get created when you use the contact form. Pretty basic help desk stuff really.

armabelsa
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Re: Downloads denied. Contact support to unlock your account

Postby armabelsa » Tue Jun 10, 2014 6:36 pm

thanks Utopiaa

did confusion with the tickets you have to use to buy the movies
i send them my request right now

thanks

armabelsa
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Re: Downloads denied. Contact support to unlock your account

Postby armabelsa » Wed Jun 11, 2014 11:15 am

they still didn t fix my problem and the support service didn t even answer me
tomorow expired my membership,what they gonna win?
i gonna cancel my membership
too much disfonction with that website and they are not really helpfull with the member

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TimB
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Re: Downloads denied. Contact support to unlock your account

Postby TimB » Wed Jun 11, 2014 11:39 am

You were answered on June 10, 2014 at 20:17 GMT.
Security department is reviewing your case, like it was said in that answer.
I'm closing this thread, all further correspondence will be held via support messaging.

armabelsa
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Re: Downloads denied. Contact support to unlock your account

Postby armabelsa » Fri Jun 13, 2014 11:52 am

Tim,
my subscription finished yesterday,and all the week before my access for download was denied,
you said that you gonna contact me by the support system,but i didn t yet received any message
can you tell me if i pay a new subscription if my access gonna stay denied ?

Thanks for helping


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