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Support tickets immediately mark as solved

PostPosted: Wed Mar 06, 2024 9:56 am
by nigelsnutinlaw
Every time i try to make a support ticket they are just are marked as solved immediately after creating.
So i have been unable to get help with a refund (miss clicked and accidentally bought a model pack)

Re: Support tickets immediately mark as solved

PostPosted: Wed Mar 06, 2024 11:37 am
by Kapwn
Refund was performed.

The Returned amount should be displayed in your bank statement in several days.

I have noticed the tickets being solved before we are able to see them. I am not sure why this happens, need to investigate. Sorry about that.

Re: Support tickets immediately mark as solved

PostPosted: Wed Mar 06, 2024 11:42 am
by Kapwn
I have found the reason, your support tickets should now be getting through.

Re: Support tickets immediately mark as solved  Topic is solved

PostPosted: Wed Mar 06, 2024 7:03 pm
by nigelsnutinlaw
Thanks