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3 on 1 Jessica Swan SZ392 - Blue picture

PostPosted: Wed Apr 02, 2014 11:09 am
by Nighthawk
Picture in video turns blue, time-code 3:11 to 4:42 min. I've downloaded the scene twice and always the same problem.
Did you guys not check the files before you sell them?

Re: 3 on 1 Jessica Swan SZ392 - Blue picture

PostPosted: Wed Apr 02, 2014 1:13 pm
by Kapwn
Issue has been assigned to our content managers, waiting for them to resolve. Apologies for the inconvenience.

Re: 3 on 1 Jessica Swan SZ392 - Blue picture

PostPosted: Wed Apr 02, 2014 6:04 pm
by imareg
Nighthawk wrote:Picture in video turns blue, time-code 3:11 to 4:42 min. I've downloaded the scene twice and always the same problem.
Did you guys not check the files before you sell them?


All the files are being checked before uploading in the system. A problem like this one may occur during the encoding process.
The file is being replaced.

Re: 3 on 1 Jessica Swan SZ392 - Blue picture  Topic is solved

PostPosted: Thu Apr 03, 2014 7:15 pm
by imareg
the video was replaced.

Re: 3 on 1 Jessica Swan SZ392 - Blue picture

PostPosted: Fri Apr 04, 2014 3:20 am
by shark1
Fast turnaround for this one, thanks!

Re: 3 on 1 Jessica Swan SZ392 - Blue picture

PostPosted: Fri Apr 04, 2014 7:52 am
by Tastes Like Ass
Yes, it's amazing how they can fix some scenes in a day or two, while there are other scenes with problems that people have been complaining about for weeks, or even months! I wonder what the difference is. :rolleyes:

Re: 3 on 1 Jessica Swan SZ392 - Blue picture

PostPosted: Fri Apr 04, 2014 6:30 pm
by utopiaa
If it was encoding error on server side, they prob just had to upload and encode the scene again, so quite easy.