3 on 1 Jessica Swan SZ392 - Blue picture

[Nighthawk]

Picture in video turns blue, time-code 3:11 to 4:42 min. I've downloaded the scene twice and always the same problem.
Did you guys not check the files before you sell them?

[Kapwn]

Issue has been assigned to our content managers, waiting for them to resolve. Apologies for the inconvenience.

[imareg]

Picture in video turns blue, time-code 3:11 to 4:42 min. I've downloaded the scene twice and always the same problem.
Did you guys not check the files before you sell them?

All the files are being checked before uploading in the system. A problem like this one may occur during the encoding process.
The file is being replaced.

[imareg]

the video was replaced.

[shark1]

Fast turnaround for this one, thanks!

[Tastes Like Ass]

Yes, it's amazing how they can fix some scenes in a day or two, while there are other scenes with problems that people have been complaining about for weeks, or even months! I wonder what the difference is.

[utopiaa]

If it was encoding error on server side, they prob just had to upload and encode the scene again, so quite easy.