Page 1 of 1

payment was declined

PostPosted: Thu Dec 14, 2023 8:36 pm
by anoop_s
Hi, I'm trying to buy 2days Trial membership. Everytime it shows,
Status of transaction: DECLINED by bank
Transaction # fdb361c5d0adaa10c7a187c05f4c1d5f
Country - India

I use the same card for other International purchases. There is no issue.
Also tried different Credit Card and Debit Card. Result is same.
Contacted gtflix.zendesk (#298560, #299066) for the same but they are sending reply 'How you can cancel your membership' !

Re: payment was declined

PostPosted: Fri Dec 15, 2023 10:19 am
by Kapwn
My apologies, I have fixed the automatic reply system and replied to your email.

Please check your mailbox.

Re: payment was declined

PostPosted: Sun Dec 17, 2023 1:25 pm
by anoop_s
Still not working with credit card. Tried MasterCard and VISA credit card. I contacted the bank they said, they didn't block any specified mechant or website on this card.

Switched payment method as PayPal.
1.JPG
1.JPG (5.39 KiB) Viewed 915 times


But redirecting payment method to credit card.
2.JPG


Kapwn wrote:My apologies, I have fixed the automatic reply system and replied to your email.

Please check your mailbox.

Re: payment was declined

PostPosted: Mon Dec 18, 2023 12:16 pm
by Kapwn
Ive mailed you a reply.

If the provided solution will not help, I will have to contact our tech team to check what is going wrong.

Re: payment was declined

PostPosted: Wed Jan 03, 2024 11:19 pm
by anoop_s
Kapwn wrote:Ive mailed you a reply.

If the provided solution will not help, I will have to contact our tech team to check what is going wrong.


I created another account using VPN and now it's showing PayPal.

Now I can go through OTP window for transaction in credit card method. Previously, it won't show OTP window.

But, still I can't pay through both methods.

In credit card - after enter OTP, transaction declines. Also in PayPal.

Mentioned this gtflix.zendesk (#299066) on December 23 with screen-record attached, but no reply.