payment was declined

[anoop_s]

Hi, I'm trying to buy 2days Trial membership. Everytime it shows,
Status of transaction: DECLINED by bank
Transaction # fdb361c5d0adaa10c7a187c05f4c1d5f
Country - India
I use the same card for other International purchases. There is no issue.
Also tried different Credit Card and Debit Card. Result is same.
Contacted gtflix.zendesk (#298560, #299066) for the same but they are sending reply 'How you can cancel your membership' !

[Kapwn]

My apologies, I have fixed the automatic reply system and replied to your email.

Please check your mailbox.

[anoop_s]

Still not working with credit card. Tried MasterCard and VISA credit card. I contacted the bank they said, they didn't block any specified mechant or website on this card.

Switched payment method as PayPal.

1.JPG (5.39 KiB) Viewed 911 times

But redirecting payment method to credit card.

My apologies, I have fixed the automatic reply system and replied to your email.

Please check your mailbox.

[Kapwn]

Ive mailed you a reply.

If the provided solution will not help, I will have to contact our tech team to check what is going wrong.

[anoop_s]

Ive mailed you a reply.

If the provided solution will not help, I will have to contact our tech team to check what is going wrong.

I created another account using VPN and now it's showing PayPal.

Now I can go through OTP window for transaction in credit card method. Previously, it won't show OTP window.

But, still I can't pay through both methods.

In credit card - after enter OTP, transaction declines. Also in PayPal.

Mentioned this gtflix.zendesk (#299066) on December 23 with screen-record attached, but no reply.