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Want my scenes or my tickets back

PostPosted: Fri Aug 25, 2023 12:17 am
by mdante
I've already posted this on Gonzo Forum, but got no response, so i'm reposting here:

There were two scenes of Gonzo released yesterday. One with Eva Brooks, and another with Andrea Lapiedra. I've bought the two scenes immediately. Then, all of a sudden, the two scenes were removed. I've lost my tickets with two expensive scenes that i cannot see, or download. And i couldn't get a decent answer about that issue. This is a frankly disrespectful behavior with a loyal costumer. Please, put the scenes in my library, or at least refund my tickets.

Re: Want my scenes or my tickets back

PostPosted: Fri Aug 25, 2023 10:46 am
by Kapwn
Hi, You are correct.

I have contacted our techs to check the situation.
Will let you know once I have an answer.

Re: Want my scenes or my tickets back

PostPosted: Fri Aug 25, 2023 11:02 am
by Kapwn
So the scenes have been pushed to August 29th and will be re-released.

Sorry about that. If you wish, we can give you back the tickets for them and you can buy them after they will be re-released.

Re: Want my scenes or my tickets back

PostPosted: Fri Aug 25, 2023 5:26 pm
by Zeok
Kapwn wrote:So the scenes have been pushed to August 29th and will be re-released.

Sorry about that. If you wish, we can give you back the tickets for them and you can buy them after they will be re-released.


Hi. I'm in the same situation. In my case only I bought the scene from SZ3027, starring Eva Brooks. This scene is no longer on my video list and I would like them to return the 9.5 tickets I paid for it.

Re: Want my scenes or my tickets back

PostPosted: Sat Aug 26, 2023 12:45 am
by mdante
Kapwn wrote:So the scenes have been pushed to August 29th and will be re-released.

Sorry about that. If you wish, we can give you back the tickets for them and you can buy them after they will be re-released.

I'd like to get my tickets back, please.

Re: Want my scenes or my tickets back

PostPosted: Sat Aug 26, 2023 10:56 am
by grannymonika708
I paid money for the scene and it’s all of a sudden gone. I’d like my money back please.

Re: Want my scenes or my tickets back

PostPosted: Sun Aug 27, 2023 11:45 pm
by mdante
Kapwn wrote:So the scenes have been pushed to August 29th and will be re-released.

Sorry about that. If you wish, we can give you back the tickets for them and you can buy them after they will be re-released.


Can you tell me when i'd get my tickets back?

Re: Want my scenes or my tickets back

PostPosted: Tue Aug 29, 2023 12:07 am
by mdante
mdante wrote:
Kapwn wrote:So the scenes have been pushed to August 29th and will be re-released.

Sorry about that. If you wish, we can give you back the tickets for them and you can buy them after they will be re-released.


Can you tell me when i'd get my tickets back?


Notice that the Eva Brooks scene is back. So i think i don't need the refund, after all. Any idea when Andrea Lapiedra scene will be available too?

Re: Want my scenes or my tickets back  Topic is solved

PostPosted: Tue Aug 29, 2023 7:16 am
by Zeok
Perfect, I have the scene I bought again. I no longer need a tickets refund. Thanks.