The account is faulty. Request the administrator for help  Topic is solved

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www.571439881
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The account is faulty. Request the administrator for help  Topic is solved

Postby www.571439881 » Sun Aug 20, 2023 9:33 pm

I have two accounts, which I don't use very often. Recently, many videos appeared in these accounts, which I didn't buy and watch. My bank card was charged for the purchase of these videos. I have changed my password, but there is still an order for me to pay sent to my email for me to pay. I would like to request the management to refund my payments . Thank u

I was charged 3 times each time $266.08 respectively on 8.14 8.16 I did not purchase any videos and tickets. I have not received any notice. , the last four digits of my bank card 4191. On 7/24, my email address is 571439881@q q.com.Please refund me thanks

www.571439881
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Re: The account is faulty. Request the administrator for help

Postby www.571439881 » Tue Aug 22, 2023 10:55 pm

I have sent an email to the customer service gtfcharge for many days, but there is still no response. My account has been hacked. I know management and staff can see it. Please delete these videos return my ticket and money and finally delete this account .I need a reply. Thanks

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Kapwn
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Re: The account is faulty. Request the administrator for help

Postby Kapwn » Wed Aug 23, 2023 9:14 am

Hello,

A refund has already been sent.

We have contacted you via your email with information on how to proceed. Please check your mailbox or spam folder.

www.571439881
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Re: The account is faulty. Request the administrator for help

Postby www.571439881 » Wed Aug 23, 2023 4:56 pm

I don't know what the email from this account is. If you have information, send it to me at 571439881@q q.com

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Kapwn
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Re: The account is faulty. Request the administrator for help

Postby Kapwn » Thu Aug 24, 2023 10:32 am

Email has been sent to that email address on 22nd August, please check your spam folder as well.

The refund has been sent. The account has been cancelled.


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