Big problems. Support reaction required

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joelbitty
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Big problems. Support reaction required

Postby joelbitty » Mon Aug 14, 2023 12:56 am

Recently, such problems have often begun to arise with the lack of any quality in the purchased videos, as evidenced by the constant requests on the forum to return tickets.

There is also a massive problem with the appearance of new scenes in the store. Scenes appear, then disappear both from the store and from the library, then appear back, but not all. Some may disappear forever.

There were also problems with downloading photosets, and especially archives with screenshots for videos. For the last three days, the speed on many of them does not exceed 200 kb. It is not normal.

Dear support, are you going to do something about it?
And in general, I wonder when this bacchanalia will end? It seems that the whole store began to live its own life

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Kapwn
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Re: Big problems. Support reaction required

Postby Kapwn » Mon Aug 14, 2023 11:51 am

Our technicians are doing the best they can to insure everything is running smoothly.

Pornbox is a marketplace, and sometimes human error happens. Studios upload wrong version or it might get stuck somewhere in the upload process.
Mistakes happen.

There should never be a deletion of a scene without compensation.
If you have purchased a scene, it should be yours forever.
If you have purchased a membership, it should allow you to access some content.

joelbitty
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Re: Big problems. Support reaction required

Postby joelbitty » Mon Aug 14, 2023 2:06 pm

You didn't answer about the download speed of screenshot archives. She's been very small for the last few days.


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