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Refund of accidental purchase

PostPosted: Wed Aug 09, 2023 1:06 am
by roy13887
I am a new member who only became a member this week. On the first day of after becoming member, while I was browsing the store, I accidentally clicked to purchase "All Magnificent Lynx" scenes. However, it did not give me a prompt to confirm purchase and was immediately charged EUR52.42. I would like a refund and remove these scenes from my library. I have not streamed nor downloaded any of the said scenes. I sent message in support chat and email but did not receive any response.

Re: Refund of accidental purchase

PostPosted: Wed Aug 09, 2023 10:03 am
by Kapwn
Hi,

I have replied to your email as well as here:

Refund has been performed, it should show up in your bank account in a few business days (usually around 3 days)

Re: Refund of accidental purchase  Topic is solved

PostPosted: Wed Aug 09, 2023 4:47 pm
by roy13887
Kapwn wrote:Hi,

I have replied to your email as well as here:

Refund has been performed, it should show up in your bank account in a few business days (usually around 3 days)



Thank you