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Sheer Content Creator Support Really Slow To Respond!

PostPosted: Sat May 27, 2023 6:26 pm
by XGlamourX
Hello,

I'm experiencing major issues with my Sheer content creator account, and I'm hoping to find some solutions.

The content I release doesn't appear on the new releases pages of Analvids and/or Pornbox, or sometimes it doesn't appear on either.

Despite selecting PPC (Pay-Per-Clip) for my videos, my Sheer profile only displays membership access.

It takes an excessively long time to receive a reply to my support queries, often around 4-5 days. Even then, if the response doesn't resolve the problem, I have to wait another 4-5 days to receive a reply to my follow-up question.

These issues are having a significant negative impact on my sales potential as a new studio. I am actively marketing my content and driving targeted traffic to my Sheer profile. However, if there is only membership access available with a low number of posts, potential customers are unlikely to convert into sales.

I believe it is crucial to offer PPC options so that potential customers can purchase the specific clips they are interested in, rather than paying for a membership that includes content they may not be interested in.

I had high hopes of using this platform to build my studio, but unfortunately, it is not functioning as advertised.

In short, I need some support to get my profile working properly.

Thank you for your assistance.

Re: Sheer Content Creator Support Really Slow To Respond!

PostPosted: Mon May 29, 2023 2:52 pm
by Kapwn
It is possible that the new release scene is appearing in a different PornBox version.

When you are checking for the new release, try to change the version of pornbox.

Re: Sheer Content Creator Support Really Slow To Respond!

PostPosted: Mon May 29, 2023 5:06 pm
by XGlamourX
Ok, I will check...

Re: Sheer Content Creator Support Really Slow To Respond!

PostPosted: Tue May 30, 2023 7:53 am
by XGlamourX
I've tried all combinations of those settings but our scene (details below) doesn't appear on the new releases page on Pornbox on the date it was released.

2023-05-30 06-50-33 Screenshot.jpg

Re: Sheer Content Creator Support Really Slow To Respond!

PostPosted: Mon Jun 12, 2023 2:38 am
by Nick Morris
Again I have to write about my problems. Which support cannot and / or does not want to help solve. I wrote a few days ago and still no response. And during this time there are new issues that need to be addressed. And if there is an answer and it does not solve my problem, then I have to wait again for an answer for several days and so constantly. So, about your problems:
1) I asked to set my profile photo. Sent to Sheer support chat, they promised to help and silence.
2) Set the photo of the model Jessie Ames. Also sent to chat.
3) And merge Jennie Blondie accounts into one. Elis Benson and Eliz Benson are all the same model
4) There are also technical issues that I would like to discuss with support, how will the feedback be

Re: Sheer Content Creator Support Really Slow To Respond!

PostPosted: Mon Jun 12, 2023 11:13 pm
by Nick Morris
My problem has been resolved. Thanks to all

Re: Sheer Content Creator Support Really Slow To Respond!

PostPosted: Wed Jun 14, 2023 12:04 am
by Nick Morris
For some reason I can't comment on my videos. Gives an error the second day. Although users have no problem commenting

Re: Sheer Content Creator Support Really Slow To Respond!

PostPosted: Wed Jun 14, 2023 9:29 am
by Kapwn
Nick Morris wrote:For some reason I can't comment on my videos. Gives an error the second day. Although users have no problem commenting

Where exactly are you making the comments?

on Sheer?