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Video file not found
Posted:
Mon May 15, 2023 3:13 am
by tipdan
Why am I getting video file not found on both new and purchased videos?
Re: Video file not found
Posted:
Tue May 16, 2023 2:20 am
by tigredare3
I've been having this issue for a week almost. I had to download the desktop app to watch any content. Thumbnails not loading, now videos aren't working, I'm wondering if this site is losing support.
Re: Video file not found
Posted:
Tue May 16, 2023 12:22 pm
by Kapwn
I am not getting this kind of error?
Could you send a screenshot of the scene and this error please?
Re: Video file not found
Posted:
Tue May 16, 2023 4:26 pm
by phillila
Same issues here. This started about a week ago and has gotten progressively worse. The issues are:
1. Thumbnails no longer appear on the Store screen or Library screen. This happens using Safari, Firefox or Chrome.
2. Videos no longer play for previews or purchased content on the Store side, nor do they play for content purchased currently located in my Library. I get a Video File Not Found error message.
3. I can no longer download purchased content. I get the following when I attempt to download content: “Error: (Internal Server Error) We were unable to satisfy your request due to an internal error: General Lua error.”
Re: Video file not found
Posted:
Tue May 16, 2023 11:39 pm
by tipdan
These are the same messages I am getting. Since Thursday of last week
Re: Video file not found
Posted:
Wed May 17, 2023 12:25 am
by InfiniteSlinky
Having the exact same problems with Opera.
Re: Video file not found
Posted:
Wed May 17, 2023 12:30 am
by InfiniteSlinky
Pornbox Desktop has the same issue as browsers.
Re: Video file not found
Posted:
Thu May 18, 2023 12:47 pm
by Kapwn
Hi guys,
our tech team need URL of some image that does not load, could you guys please provide that?
And if somebody can post screenshot of Google Chrome -> Developer Tools Panel -> "Console" Tab with errors. This could be done with both on the main page and the video page.
Re: Video file not found
Posted:
Thu May 18, 2023 2:51 pm
by phillila
See Videos and Thumbnails Not Loading thread. I posted some examples there.
Re: Video file not found
Posted:
Thu May 18, 2023 2:57 pm
by InfiniteSlinky
Kapwn wrote:Hi guys,
our tech team need URL of some image that does not load, could you guys please provide that?
And if somebody can post screenshot of Google Chrome -> Developer Tools Panel -> "Console" Tab with errors. This could be done with both on the main page and the video page.
URL of video failing to load:
https://pornbox.com/application/watch-page/390906URL of screenshot zip failing to load:
https://cdn-image.gtflixtv.com/6070761b ... 1e44c063c9
Re: Video file not found
Posted:
Thu May 18, 2023 6:00 pm
by phillila
I just accessed the site via VPN using a server located in Prague. Everything worked just as it should; thumbnails loaded, videos displayed and was able to download. I am located in the US so possibly therein lies the problem.
Re: Video file not found
Posted:
Mon May 22, 2023 11:24 am
by Kapwn
It should be fixed, but in the other thread, people still had problems.
Are thumbnails loading for you guys? Lets start with this issue.
Re: Video file not found
Posted:
Mon May 22, 2023 12:22 pm
by InfiniteSlinky
Kapwn wrote:It should be fixed, but in the other thread, people still had problems.
Are thumbnails loading for you guys? Lets start with this issue.
As of May 21st the thumbnails were loading.
Re: Video file not found
Posted:
Tue May 23, 2023 6:21 pm
by phillila
Everything appears to be working as normal. Thanks to all for the support.