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Support FAQ

Posted: Mon Nov 28, 2022 2:04 pm

by Kapwn

We have created a simple FAQ to help you navigate the sites.

Any feedback is appreciated. If there is some general information missing, please leave a comment about it.

Here is the link : https://support.pornbox.com/

Re: Support FAQ

Posted: Mon Nov 28, 2022 2:21 pm

by Ultra-Gape

I just had a quick look and the info. given all seemed helpful to me.

One point I would generally like to see more clarity on is scene downloads with memberships. The new FAQ helpfully says some studios place a limit on downloads and give an example. It seems though that if no mention of a limit is made than users can probably take it that there is no download limit but it would be much clearer if this was simply stated. That is, for every membership it either states what the download limit is or explicitly states that there is no limit to the number of scenes that can be downloaded. I've personally been cautious of memberships sign-up where this has been unclear and I'll bet I'm not the only one.

Re: Support FAQ

Posted: Mon Nov 28, 2022 2:22 pm

by Ultra-Gape

Oh, and at the trivial level I think it's a little odd that the new page has what appears to be three images of the same woman at the top.

Re: Support FAQ

Posted: Mon Nov 28, 2022 2:39 pm

by Kapwn

Ultra-Gape wrote:Oh, and at the trivial level I think it's a little odd that the new page has what appears to be three images of the same woman at the top.

You do not like our triplets?

Re: Support FAQ

Posted: Mon Nov 28, 2022 2:41 pm

by Kapwn

Ultra-Gape wrote:I just had a quick look and the info. given all seemed helpful to me.

One point I would generally like to see more clarity on is scene downloads with memberships. The new FAQ helpfully says some studios place a limit on downloads and give an example. It seems though that if no mention of a limit is made than users can probably take it that there is no download limit but it would be much clearer if this was simply stated. That is, for every membership it either states what the download limit is or explicitly states that there is no limit to the number of scenes that can be downloaded. I've personally been cautious of memberships sign-up where this has been unclear and I'll bet I'm not the only one.

Good point, thanks.

Just to quickly answer you - every studio has a "?" mark next to the purchase button with the information.

Re: Support FAQ

Posted: Mon Nov 28, 2022 2:46 pm

by Ultra-Gape

Kapwn wrote:Just to quickly answer you - every studio has a "?" mark next to the purchase button with the information.

I know. My point was about making the information displayed once this is clicked on clearer.

Re: Support FAQ

Posted: Mon Nov 28, 2022 2:47 pm

by Ultra-Gape

Kapwn wrote:
Ultra-Gape wrote:Oh, and at the trivial level I think it's a little odd that the new page has what appears to be three images of the same woman at the top.

You do not like our triplets?

.

Re: Support FAQ

Posted: Sun Jan 01, 2023 9:54 pm

by thesoundizer

i cannot download anything even my purchased videos.

i have 1.2 gb internet with wired connection and get superfast downloads on other sites, however PORNBOX IS BROKEN?

was ok 10 days ago.

Re: Support FAQ

Posted: Mon Jan 02, 2023 5:30 am

by lolek73

Hello,i just bought the scene,but i can't download her,why,where is problem?

Re: Support FAQ

Posted: Tue Jan 03, 2023 7:30 pm

by Philippe539

Since 01/01/2023 it is impossible to download paid movies.
From support there is NO response at all!!!!!!!!!!!!!
This problem MUST be solved!

Re: Support FAQ

Posted: Tue Jan 03, 2023 10:08 pm

by thesoundizer

Kapwn wrote:We have created a simple FAQ to help you navigate the sites.

Any feedback is appreciated. If there is some general information missing, please leave a comment about it.

Here is the link : https://support.pornbox.com/

WHY IS NO ONE FROM SUPPORT REPLYING TO US ON THE SUPPORT FORUM OR EVEN EMAILS?

WE CANNOT WATCH 4K VIDEOS OR DOWNLOAD 4K OWNED VIDEOS, SINCE DECEMBER 29TH.

THIS IS HOW YOU LOOSE CUSTOMERS FOREVER!!!!!!

Re: Support FAQ

Posted: Tue Jan 03, 2023 10:11 pm

by thesoundizer

Kapwn wrote:We have created a simple FAQ to help you navigate the sites.

Any feedback is appreciated. If there is some general information missing, please leave a comment about it.

Here is the link : https://support.pornbox.com/

impossible to download 4 k videos

Re: Support FAQ

Posted: Tue Jan 03, 2023 10:31 pm

by pjfry75

thesoundizer wrote:
Kapwn wrote:We have created a simple FAQ to help you navigate the sites.

Any feedback is appreciated. If there is some general information missing, please leave a comment about it.

Here is the link : https://support.pornbox.com/

impossible to download 4 k videos

+1
on & off issue for years now. IT here is a complete joke!

Re: Support FAQ

Posted: Tue Jan 03, 2023 11:52 pm

by malvarezlaw

PB has become a shit-show. I used their "support chat" to complain about not being able to download 4K videos yesterday and I'm still waiting for a response. Meanwhile, the download issue has gotten worse. Three minutes into any download, I get a "lost network connection" message.

It's hard to imagine that an internet based business would be this unresponsive to a problem of this magnitude. We shouldn't make any more purchases here until it's fixed.

Re: Support FAQ

Posted: Wed Jan 04, 2023 1:30 am

by Sweep11

Totally agree that the current performance level of PB is unacceptable.
Lack of response to issues raised is unacceptable.
They even deleted roughly 30 scenes I have paid for over the past few years at 9 tickets each (GGG).
No warning, no refund & no response as yet.
It’s basically theft at this point (though no doubt there is some loophole in the terms that allows them to steal my property…)
Why do they continue to be so amateurish? They are destroying a beloved brand

Re: Support FAQ

Posted: Fri Jan 06, 2023 1:58 pm

by Visionary_sight

Kapwn wrote:We have created a simple FAQ to help you navigate the sites.

Any feedback is appreciated. If there is some general information missing, please leave a comment about it.

Here is the link : https://support.pornbox.com/

Hi Kapwn - I thought I was buying 'Bts (DP Pee Wet version) from Alisa Horokova & Claudia Garcia' - but it looks like I landed on the dry version. Is there a way to exchange this?

Regards

Visionary.

Re: Support FAQ

Posted: Fri Jan 06, 2023 2:00 pm

by Kapwn

Guys, this is not a board for support requests, it was about the support page.

Anyway - wet content can be purchased after the dry version has been purchased.
The price will be lower for the price of the dry video.
Open the wet version and you should see the correct price.

Re: Support FAQ

Posted: Sat Jan 07, 2023 2:32 am

by Visionary_sight

Kapwn wrote:Guys, this is not a board for support requests, it was about the support page.

Anyway - wet content can be purchased after the dry version has been purchased.
The price will be lower for the price of the dry video.
Open the wet version and you should see the correct price.

I only went here to post as it suggests the option to do so. I chose this option as no one was replying to my query when I entered the support section.

Thank you for replying on here and in on the support page clarifying how the system functions.I appreciate it.

Re: Support FAQ

Posted: Mon Apr 10, 2023 3:18 pm

by thesoundizer

Kapwn wrote:We have created a simple FAQ to help you navigate the sites.

Any feedback is appreciated. If there is some general information missing, please leave a comment about it.

Here is the link : https://support.pornbox.com/

support@gtfcharge.com

no reply from the above support email address in 3 weeks, despite sending 25 emails.
PLEASE REFUND ALL MY PURCHASES FOR THE REASONS I ALREADY EXPLAINED IN MY EMAILS TO SUPPORT.

Re: Support FAQ

Posted: Wed Apr 12, 2023 8:54 pm

by Helljay

Why aren’t you answering my emails to the support address you’ve provided on your contact page??

I’ve emailed you several times to refund my 60%

“Please choose one.

We can refund you 60% of the last membership fee.
You can continue using your membership till the end of subscription period.

Please inform us what option would you prefer to use.

Ticket ID: #CSE02726676
Ticket Category: SegPay Customer Service Escalations”

Kapwn wrote:We have created a simple FAQ to help you navigate the sites.

Any feedback is appreciated. If there is some general information missing, please leave a comment about it.

Here is the link :

Re: Support FAQ

Posted: Fri Apr 14, 2023 2:11 pm

by Kapwn

thesoundizer wrote:
Kapwn wrote:We have created a simple FAQ to help you navigate the sites.

Any feedback is appreciated. If there is some general information missing, please leave a comment about it.

Here is the link : https://support.pornbox.com/

support@gtfcharge.com

no reply from the above support email address in 3 weeks, despite sending 25 emails.
PLEASE REFUND ALL MY PURCHASES FOR THE REASONS I ALREADY EXPLAINED IN MY EMAILS TO SUPPORT.

Your emails have been replied to. The scenes are being repaired.

Re: Support FAQ

Posted: Fri Apr 14, 2023 2:12 pm

by Kapwn

Helljay wrote:Why aren’t you answering my emails to the support address you’ve provided on your contact page??

I’ve emailed you several times to refund my 60%

“Please choose one.

We can refund you 60% of the last membership fee.
You can continue using your membership till the end of subscription period.

Please inform us what option would you prefer to use.

Ticket ID: #CSE02726676
Ticket Category: SegPay Customer Service Escalations”

Kapwn wrote:We have created a simple FAQ to help you navigate the sites.

Any feedback is appreciated. If there is some general information missing, please leave a comment about it.

Here is the link :

I believe you have been refunded today. Could you please provide the PAYMENT ID from SegPay so I can check?

Re: Support FAQ

Posted: Wed Apr 19, 2023 2:24 pm

by thesoundizer

here it is

viewtopic.php?f=124&p=892297#p892297

Re: Support FAQ

Posted: Sun Aug 20, 2023 9:52 pm

by haxmux

Kapwn wrote:We have created a simple FAQ to help you navigate the sites.

Any feedback is appreciated. If there is some general information missing, please leave a comment about it.

Hello, is it possible to buy extended version/edits of existing scenes?

Re: Support FAQ

Posted: Mon Aug 21, 2023 9:13 am

by Kapwn

haxmux wrote:
Kapwn wrote:We have created a simple FAQ to help you navigate the sites.

Any feedback is appreciated. If there is some general information missing, please leave a comment about it.

Hello, is it possible to buy extended version/edits of existing scenes?

No, it is not possible. Only if the studio themselves make such edits themselves. Then they would release them at pornbox for you to purchase.

Change user name

Posted: Mon Oct 16, 2023 11:31 am

by me118

Hi, I'd love to change my user name. (How) is it possible without admin's help?
If not, would any admin/moderator help me?

Re: Change user name

Posted: Tue Oct 17, 2023 8:26 pm

by Kapwn

me118 wrote:Hi, I'd love to change my user name. (How) is it possible without admin's help?
If not, would any admin/moderator help me?

Only with admin help - what username would you like?

Re: Support FAQ

Posted: Sun Nov 26, 2023 9:13 pm

by Skol69

Hello,

Can you please change my username to "Skol69"

Thank you

Re: Support FAQ

Posted: Tue Nov 28, 2023 8:15 pm

by Enonymous

Whenever I log in, this what comes up. I had tickets and multiple scenes purchased.

Username: Enonymous

Please correct this!

Re: Support FAQ

Posted: Wed Nov 29, 2023 10:27 am

by Kapwn

Enonymous wrote:Whenever I log in, this what comes up. I had tickets and multiple scenes purchased.

Username: Enonymous

Please correct this!

Use your email to login, you are logging into the wrong account.

Re: Support FAQ

Posted: Sun Dec 03, 2023 4:46 am

by jaxparker1256

Hello! Is the support chat still staffed at all?

I asked a question 1 week ago, but yet to receive a response...

Re: Support FAQ

Posted: Wed Dec 06, 2023 5:58 am

by Enonymous

I did log in with my email and this is what comes up. All my tickets, owned scenes and wish list are gone.

Re: Support FAQ

Posted: Wed Dec 06, 2023 11:29 am

by Kapwn

That is weird. When I do it, I can see all the goods on your account.

Re: Support FAQ

Posted: Thu Dec 07, 2023 9:11 pm

by Enonymous

It keeps telling me to log in with Google Auth tried that and nothing.

Re: Support FAQ

Posted: Fri Dec 08, 2023 10:30 am

by Kapwn

You are using this button to login, correct?

Re: Support FAQ

Posted: Mon Dec 11, 2023 1:55 am

by Enonymous

Yes.

Re: Support FAQ

Posted: Mon Dec 11, 2023 11:42 am

by Kapwn

Ok, and what happens when you click on it?

Re: Support FAQ

Posted: Wed Dec 13, 2023 5:40 am

by Enonymous

This

Re: Support FAQ

Posted: Wed Dec 13, 2023 2:22 pm

by Kapwn

Please try now, I have merged those two accounts.

Re: Support FAQ

Posted: Wed Dec 13, 2023 10:57 pm

by Enonymous

Still the same.