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Can not Update Payment Info

PostPosted: Mon Oct 10, 2022 8:21 am
by trunks12
Hi, I am trying to update my payment info through GTFcharge but I'm having an issue doing so. This has happened before and was able to get help here.

Re: Can not Update Payment Info

PostPosted: Mon Oct 10, 2022 12:37 pm
by Kapwn
Hi, what sort of trouble?

Btw. You should be prompted to add a new card with your next purchase, if that was the problem.

Re: Can not Update Payment Info

PostPosted: Mon Oct 10, 2022 6:19 pm
by trunks12
Hi, I click on the option to change card for recurring payments but can not add a new card. I would like to add my new cad before tomorrow because that's when I get charged and I do not want to lose my daily free tickets.

Re: Can not Update Payment Info

PostPosted: Mon Oct 10, 2022 9:26 pm
by Kapwn
Gotcha.

Well the one-click payment is disabled for your next purchase if you want to add a new card.

Alternatively, we can cancel the recurring and reinstate your free tkt system with the purchase of the new membership.

Re: Can not Update Payment Info

PostPosted: Mon Oct 10, 2022 9:43 pm
by trunks12
Can we cancel the recurring and reinstate the free tickets? Thank you.

Re: Can not Update Payment Info

PostPosted: Tue Oct 11, 2022 11:49 am
by Kapwn
Sure.

Recurring has been cancelled.
Your membership is active until 2022-12-12, so let me know once it runs out and you purchase a new one, and I will reinstate the Free tkts