Tickets dissappearing

[RemyMartin1]

My tickets are being used by someone else overnight. I had close to 50 tickets yesterday and today they are all used. The last 8 purchases were not made by me. I now have no tickets left.

This happens every time I purchase tickets. If this keeps happening, there's no point in purchasing tickets.

I also have 2 factor authentication setup so I don't see how anyone else could login as me.

[RemyMartin1]

Does support have a solution for this? Or care?

[lemmy123]

Hi,
I had a similar problem some years ago.
They will take care of it and sort it out.
Just be patient.

[Kapwn]

My tickets are being used by someone else overnight. I had close to 50 tickets yesterday and today they are all used. The last 8 purchases were not made by me. I now have no tickets left.

This happens every time I purchase tickets. If this keeps happening, there's no point in purchasing tickets.

I also have 2 factor authentication setup so I don't see how anyone else could login as me.

Please check your email, I have sent you a private message there. The goods were refunded.

[daxtreme]

I also had this happen the other night. Looks like it happened on the same day as OP.

I sent a chat to box support about this issue but didn't get a response.

[lolinurfacee18756]

Same problem right here, Send mail to support but no reply...

[Kapwn]

I also had this happen the other night. Looks like it happened on the same day as OP.

I sent a chat to box support about this issue but didn't get a response.

Some tickets have been refunded, there was, indeed, a foregin access.

Please use the following site to recover your password : https://pornbox.com/reset-password

You should receive a password reset email, please check the spam folder as well. Then open it and reset your password.
For this to work, you need to be fully log out first. I recommend using a private tab in your browser to send the email and open it as well.

[RemyMartin1]

Can I get my account unlocked please? I would rather not make a new email account at this time. I have also verified that my email is not compromised and 2 factor authentication is setup properly. I also changed my email password just for the hell of it as well.

[Kapwn]

Just today, there were attempts to login from Sweden, Canada, United States, Netherlands, Germany and Brazil.

Either you are using a VPN or somebody is still trying.

It would be much better to move your goods to somewhere secure.

[RemyMartin1]

I am in Canada. Is it possible to just change my username?

[RemyMartin1]

I don't see a way that I can change my username myself. Can we try that first please? You can choose the username and send me the new one by email?

Thanks

[Kapwn]

Can we please communicate by email so we can discuss details privately?

I have already sent you a mail on July 25th. Should I try again?

[RemyMartin1]

Sorry, I did try to reply to the email and I got a bounce back of the email not being deliverable. Can you try through email again please? Thanks for taking the time on this.

[Kapwn]

Ive sent one from another email, please check and try to reply to that one.

[Kevaan27]

I have also had tickets disappear,
I buy a block of tickets, and the next morning, there are less than 3 tickets left,
also there are dozens of charges on my debit card from
POS DEBIT GTFCHARGE NOVE MSTO Misc. debit -$10.95

different amounts - why would I buy a block of tickets AND buy movies one at a time often one after the other etc.

[mastermaintenancekn]

I have made new account but the tickets and purchases are not transfered to the new account