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Payment declined

PostPosted: Sun Apr 24, 2022 5:42 am
by tuanfeng.yu
Hi,

I failed to purchase subscription yesterday. It says "transaction declined, please contact support". Tried a different card and still didn't work. Please help me out, thanks

Terrence

Re: Payment declined

PostPosted: Tue Apr 26, 2022 3:48 pm
by Kapwn
Hello,

I can see the declined purchase, but no information about it.
What type of card did you try to use?

Re: Payment declined

PostPosted: Thu Apr 28, 2022 4:19 am
by tuanfeng.yu
Hi,

Tried both Mastercard and visa. Didn't work