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Kapwn wrote:Users have reported that this issue is fixed - can you confirm?
brian6902 wrote:It's been a consistent problem for months. Just because downloads occasionally start working on the first try does not mean it's been fixed.
The download "completes" according to the browser. The downloaded file paradoxically ends up a few hundred mb LARGER than the listed file size, and then when you play it, at a certain point (usually about 3/4 through the video), the progress bar keeps moving, but the video freezes.
It doesn't seem to be related to bandwidth, because redownloading the video immediately works, and usually downloads in 1/4 the time. The first try will spend 30 minutes trying to download a 5 gb scene, then after it "completes" and I confirm that the file is corrupt, I delete it, and redownload the video. The second try usually takes around 4-5 minutes. During this entire time, I experience no interruptions whatsoever on any other streaming service, so it doesn't appear to be an issue with my network either.
It becomes a significant issue when ISPs have data caps and charge fees for going over, and every file needs to be downloaded at least twice. It adds up quick.
I suspect that you're unable to replicate the issues internally because you're so close to the source. Try enlisting help from people to test the downloads halfway across the world.
Kapwn wrote:Users have reported that this issue is fixed - can you confirm?
Kapwn wrote:Users have reported that this issue is fixed - can you confirm?
Kapwn wrote:Could you please tell me an example of the video that has a problem like this?
With the version you are trying to download.
In Chrome you should be able to "resume" download if it fails along the way.
We do not guarantee download speed I am afraid.
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