Page 1 of 1

Strange things in my subscription - what's happening?

PostPosted: Sun Aug 22, 2021 12:22 pm
by dap-addict
First time my 3-mt-membership is gonna end in over 5 years I was asked if I want to continue. And of course I want!
I just hope there isn't another Free Ticket scheme system change coming up! :confused:
I am still on the old scheme getting 40 premium tickets instead of 48, but 1 free tkt per day in exchange.
I still want to continue that way!

Re: Strange things in my subscription - what's happening?

PostPosted: Tue Aug 24, 2021 1:27 am
by dap-addict
dap-addict wrote:First time my 3-mt-membership is gonna end in over 5 years I was asked if I want to continue. And of course I want!

Strange things happening on my account:
I never intended to cancel it, but a few days ago I received a window question whether I wanted to cancel it as it was running out on Aug 24th 2021. I said "no". But today suddenly it said my membership was cancelled. :mad: :confused:
I am on the old membership plan with 40 premium tickets and 1 free ticket every day.
Also there was no new ticket allocation due on Aug 17th - and I got nothing.
Strange things happening.

Re: Strange things in my subscription - what's happening?

PostPosted: Tue Aug 24, 2021 9:55 am
by dap-addict
More strange things happing! :mad:
Can you please have a look into that Petr or Alena?
Thanks!

Re: Strange things in my subscription - what's happening?

PostPosted: Tue Aug 24, 2021 4:29 pm
by Kapwn
Replied to your mail.

We had trouble billing your credit card - every time the membership was prolonged by a week automatically, to give you time to figure out the problem.

Re: Strange things in my subscription - what's happening?

PostPosted: Wed Aug 25, 2021 8:47 am
by dap-addict
Done as suggested in mail.
Thanks for your help, Petr!

Re: Strange things in my subscription - what's happening?

PostPosted: Thu Aug 26, 2021 10:04 am
by drbbdr
2021-08-26.png


Pitty the pictures are not correctly loaded in a lot of the old zip-files. Not serious and professional IMO.