Page 1 of 1

Can't redownload already paid downloads from SineplexClassic

PostPosted: Mon Aug 09, 2021 7:03 pm
by samsmit362
Can't redownload already paid downloads from Sineplex Classic.
For example i have already downloaded scene #160 and it is still shown as downloadable (see example.jpg)
but if try to redownload it, it ask again to bye +500 videos (which i have already made)
The problem appear due to set of downloads (~100 videos) was not finished yet and downloads links become broken during download, does this mean that i need again to pay for them?
Also some videos are broken after download (~2 per 50-100 scenes), previously this was can be fixed by simple redownload of them, but now it looks will require additional payment for each 500 try.

Re: Can't redownload already paid downloads from SineplexClassic

PostPosted: Thu Aug 12, 2021 1:48 pm
by Kapwn
The picture you have sent does not mean "downloadable" - it is a reminder you have downloaded this scene in the past.

For those free scenes for members, there is a limit of 500 downloads *per month*.
If you have already downloaded the scene, it is still counted as one download even when you try to download it again.

Re: Can't redownload already paid downloads from SineplexClassic

PostPosted: Fri Aug 13, 2021 11:52 am
by samsmit362
Unfortunately many links become broken during download, see attached example, requesting new payments for that wasn't fully downloaded is not customer friendly.