Page 1 of 2
Transaction Declined every time I try to recharge tickets
Posted:
Sat Jun 05, 2021 2:36 pmby allerius4
Cant recharge tickets,keeps telling me Transaction declined.
Yeah I am having an issue I never had before. I am trying to recharge my tickets by activating the 3 month plan ( 48 tickets per month). Paying with card.
The problem is that every time its telling me Transaction Declined. I have option to try PayPal but thats like 20% more expensive.
Any way to fix this or help me out? thx
Re: Transaction Declined every time I try to recharge tickets
Posted:
Sun Jun 06, 2021 5:29 pmby davebowman
Same thing has happened to me on a few occasions, and it's always been my bank who has blocked the transaction. Phone them up and ask them to unblock it.
Re: Transaction Declined every time I try to recharge tickets
Posted:
Mon Jun 14, 2021 6:09 pmby allerius4
davebowman wrote:Same thing has happened to me on a few occasions, and it's always been my bank who has blocked the transaction. Phone them up and ask them to unblock it.
I thought its not my bank because I never had problem with them ( UniCredit) and I was already purchasing this subscription for years.
But I phoned them up anyway, and I was right. There isnt even any info about outgoing transactions. They didnt block or decline anything.
So this is really fault at Pornbox side... I wrote them support ticker 10 days ago and still no response..
Seems like they dont really want my money. I guess I will pirate
Re: Transaction Declined every time I try to recharge tickets
Posted:
Mon Jun 14, 2021 7:17 pmby tslove1231
I thought its not my bank because I never had problem with them ( UniCredit) and I was already purchasing this subscription for years.
But I phoned them up anyway, and I was right. There isnt even any info about outgoing transactions. They didnt block or decline anything.
So this is really fault at Pornbox side... I wrote them support ticker 10 days ago and still no response..
[/quote]
I have exactly the same problem..(!). And my bank has confirmed there are no blocks etc with the credit card - and automatic billing of my recurring membership works well, at the same time. So why can't I reload any tickets : (
Have also asked help from support a couple of times. Looking forward...
Re: Transaction Declined every time I try to recharge tickets
Posted:
Tue Jun 15, 2021 11:09 amby Kapwn
Hi, Investigating.
The problem seems to be with 3D verification.
I will post more info once I get it.
Re: Transaction Declined every time I try to recharge tickets
Posted:
Tue Jun 15, 2021 5:25 pmby allerius4
Kapwn wrote:Hi, Investigating.
The problem seems to be with 3D verification.
I will post more info once I get it.
Alright thanks
Re: Transaction Declined every time I try to recharge tickets
Posted:
Wed Jun 16, 2021 11:37 amby Kapwn
https://www.betaalvereniging.nl/en/actu ... hing-fast/ So the problems are 3D security, with the new laws your cards need to have this feature.
Re: Transaction Declined every time I try to recharge tickets
Posted:
Wed Jun 16, 2021 8:04 pmby allerius4
Kapwn wrote:https://www.betaalvereniging.nl/en/actueel/nieuws/full-sca-approaching-fast/
So the problems are 3D security, with the new laws your cards need to have this feature.
Yeah mate my card has this. I have new one. And I already bought the membership few times before with the same card. I think you can check that.
Soo really not sure where is the problem. I may have to go through paypal which will cost me like 15% - 20 % more
Re: Transaction Declined every time I try to recharge tickets
Posted:
Tue Jul 06, 2021 7:50 amby royhalbe
i have the same problems with my new cards you cant by tickets no bolocks at the bank this realy sucks
Re: Transaction Declined every time I try to recharge tickets
Posted:
Sat Jul 17, 2021 8:04 pmby klapphatt
I have same proplem.My bank say GFcharge is unsafe to transact with.Paypal is not an option for me.Paypal is runned by idiots and is way to exspensive.
Re: Transaction Declined every time I try to recharge tickets
Posted:
Tue Jul 20, 2021 8:47 amby giovibianch
I have same proplem.My bank say GFcharge is unsafe to transact with
Re: Transaction Declined every time I try to recharge tickets
Posted:
Tue Aug 03, 2021 9:02 amby dirtporn
I have same problem.
Re: Transaction Declined every time I try to recharge tickets
Posted:
Tue Aug 03, 2021 9:04 amby dirtporn
What we can do with this problem ?
Re: Transaction Declined every time I try to recharge tickets
Posted:
Tue Aug 03, 2021 2:59 pmby Kapwn
dirtporn wrote:What we can do with this problem ?
Hi, can you please send me a message through pornbox.com/support - I will check your account.
Re: Transaction Declined every time I try to recharge tickets
Posted:
Tue Aug 03, 2021 4:28 pmby alena-vdonsk
3D purchase was enabled for all from this topic
Re: Transaction Declined every time I try to recharge tickets
Posted:
Wed Aug 04, 2021 1:16 pmby tslove1231
alena-vdonsk wrote:3D purchase was enabled for all from this topic
Still doesn't work for me... : ( And as already pointed out by me & fellow writers: there is absolutely no problem at my bank's end - and this is the ONLY webshop with which this kind of problem exists. I mean I have been making dozens of other purchases this summer at webshops with similar 3D security, smoothly and without any difficulty
...I really hope the situation to get fixed soon! There are so many videos I'd want to download (so you are also losing a number of money meanwhile ; )
looking forward to your reply & actions
Re: Transaction Declined every time I try to recharge tickets
Posted:
Wed Aug 11, 2021 5:31 pmby kgh76
Hi, it seems that I have same kind of issue renewing my membership...
I sent an email to pornbox/support, thanks in advance for your help !
Re: Transaction Declined every time I try to recharge tickets
Posted:
Thu Aug 12, 2021 3:58 amby kriolo
Hi I also have the same problem.
3 times 90 days plan were declined.
Re: Transaction Declined every time I try to recharge tickets
Posted:
Thu Aug 19, 2021 10:48 pmby IIdarksoulII
I have the same issue.
Re: Transaction Declined every time I try to recharge tickets
Posted:
Mon Aug 23, 2021 12:15 amby IIdarksoulII
Seems to be an issue with firefox. Using Chrome worked without problems.
Re: Transaction Declined every time I try to recharge tickets
Posted:
Mon Aug 30, 2021 1:18 pmby BubbaXXX
Same probleme here. I called my bank and they said, thats a problem with 3D verification on your site. Can you help me with this?
Re: Transaction Declined every time I try to recharge tickets
Posted:
Tue Aug 31, 2021 8:34 amby alena-vdonsk
BubbaXXX wrote:Same probleme here. I called my bank and they said, thats a problem with 3D verification on your site. Can you help me with this?
Hi, 3D was enabled for all your transactions
Re: Transaction Declined every time I try to recharge tickets
Posted:
Wed Sep 01, 2021 11:29 pmby tslove1231
alena-vdonsk wrote:BubbaXXX wrote:Same probleme here. I called my bank and they said, thats a problem with 3D verification on your site. Can you help me with this?
Hi, 3D was enabled for all your transactions
No. It STILL doesn't work for me : / Sorry to say this, but I am getting more than a little frustrated... Been asking you so many times this to be solved - how come it cannot be done?? As I say up there for more than once, this is the ONLY international webshop with this kind of problem for me - and there is nothing wrong with my credit card's features, as I have checked it with my bank already ages ago... I don't use firefox, I use Chrome - but have tried with others, too. No difference : /
I haven't been able to purchase anything for 6 months soon. You don't obviously need or want me as a customer..??
Re: Transaction Declined every time I try to recharge tickets
Posted:
Thu Sep 02, 2021 8:48 amby alena-vdonsk
tslove1231 wrote:alena-vdonsk wrote:BubbaXXX wrote:Same probleme here. I called my bank and they said, thats a problem with 3D verification on your site. Can you help me with this?
Hi, 3D was enabled for all your transactions
No. It STILL doesn't work for me : / Sorry to say this, but I am getting more than a little frustrated... Been asking you so many times this to be solved - how come it cannot be done?? As I say up there for more than once, this is the ONLY international webshop with this kind of problem for me - and there is nothing wrong with my credit card's features, as I have checked it with my bank already ages ago... I don't use firefox, I use Chrome - but have tried with others, too. No difference : /
I haven't been able to purchase anything for 6 months soon. You don't obviously need or want me as a customer..??
Hi, try now
Re: Transaction Declined every time I try to recharge tickets
Posted:
Sat Sep 04, 2021 2:13 pmby tslove1231
alena-vdonsk wrote:
Hi, try now
No, nothing has changed. How come can this be so difficult to be fixed..?
And, as I also have pointed out since the beginning of these problems: my regular membership fee is charged without any difficulty all the time - from the very SAME credit card - so it proves your company shouldn't have a problem with my card
So WHY is it, though, impossible to add any new tickets..?? This makes me really unhappy, because the number of great videos I'd like to buy is increasing all the time...(!)
Re: Transaction Declined every time I try to recharge tickets
Posted:
Sat Sep 04, 2021 8:25 pmby annmsklr5
Even if the card may have this feature enabled (all of them have it, esp. newer ones), you to need to activate it by setting up the verification code within your internet banking app if you didn't do it yet.
Re: Transaction Declined every time I try to recharge tickets
Posted:
Fri Sep 17, 2021 4:49 pmby misangrenegra2
i have the same problem when today i tried to recharge my tickets: 3 times 90 days plan were declined.
I never had this problem before with the same bank so.. whats happened?
I checked my app bank to find some kind of option but is everything ok.
Re: Transaction Declined every time I try to recharge tickets
Posted:
Fri Sep 17, 2021 11:01 pmby wedge1312
Exactly the same problem here
Re: Transaction Declined every time I try to recharge tickets
Posted:
Sat Sep 18, 2021 12:39 pmby wedge1312
Hi!
Is there a solution for this problem?
Greets
Re: Transaction Declined every time I try to recharge tickets
Posted:
Sun Sep 19, 2021 3:59 pmby alena-vdonsk
Hi wedge1312, misangrenegra2, annmsklr5, try to charge again.
Re: Transaction Declined every time I try to recharge tickets
Posted:
Sun Sep 19, 2021 10:47 pmby wedge1312
Thx, it worked now.
What did you do?
Greets
Re: Transaction Declined every time I try to recharge tickets
Posted:
Mon Sep 20, 2021 5:03 pmby klapphatt
tryed again to reload 35 tickets ,and ones again declined by bank,getting a little frustratet here
Re: Transaction Declined every time I try to recharge tickets
Posted:
Tue Sep 21, 2021 11:38 pmby tslove1231
Still not working for me... :-( :-(
Re: Transaction Declined every time I try to recharge tickets
Posted:
Thu Sep 23, 2021 8:56 amby wedge1312
Alena-vdonsk: it works now. what did you do? S message me.
Greets
Re: Transaction Declined every time I try to recharge tickets
Posted:
Mon Sep 27, 2021 12:26 amby YumYum74
Now I have the same problem as well. I was able to reload tickets earlier this month, and now it just keeps declining. Very annoying...
Re: Transaction Declined every time I try to recharge tickets
Posted:
Mon Sep 27, 2021 12:50 amby YumYum74
YumYum74 wrote:Now I have the same problem as well. I was able to reload tickets earlier this month, and now it just keeps declining. Very annoying...
Never mind, my final attempt appeared to go through. But seriously, this is happening quite a lot recently with several different people, at least judging by this thread. What gives?
Re: Transaction Declined every time I try to recharge tickets
Posted:
Mon Sep 27, 2021 4:45 pmby platonico1970
I have the same issue.
Re: Transaction Declined every time I try to recharge tickets
Posted:
Mon Sep 27, 2021 5:00 pmby platonico1970
My bank sent me the following email notification:
Gentile cliente,
La informiamo che la seguente transazione e' stata declinata poiche' non rispetta la normativa PSD2.
Carta: ***XXXX
Importo: 25,5 EUR
Presso: GTFCHARGE
Dal primo Gennaio 2021 tale normativa impone per determinate tipologie di transazioni online, tra le quali rientra quella da lei eseguita, che il pagamento avvenga tramite un'autenticazione rafforzata del cliente inserendo due fattori di riconoscimento.
Ci risulta che l'esercente presso il quale ha eseguito la transazione non abbia richiesto tale autenticazione. Pertanto, per tutelare la sua sicurezza e rispettare la normativa, non ci e' stato possibile autorizzare il pagamento.
(Dear customer,
We inform you that the following transaction has been declined as it does not comply with PSD2 regulations.
Card: ***XXXX
Amount: EUR 25.5
At: GTFCHARGE
From 1 January 2021, this legislation requires for certain types of online transactions, including the one performed by you, that the payment be made through enhanced customer authentication by inserting two recognition factors.
We understand that the merchant with whom you made the transaction did not request such authentication. Therefore, to protect your safety and comply with the law, it was not possible for us to authorize the payment.)
Re: Transaction Declined every time I try to recharge tickets
Posted:
Tue Sep 28, 2021 2:12 pmby platonico1970
platonico1970 wrote:My bank sent me the following email notification:
Gentile cliente,
La informiamo che la seguente transazione e' stata declinata poiche' non rispetta la normativa PSD2.
Carta: ***XXXX
Importo: 25,5 EUR
Presso: GTFCHARGE
Dal primo Gennaio 2021 tale normativa impone per determinate tipologie di transazioni online, tra le quali rientra quella da lei eseguita, che il pagamento avvenga tramite un'autenticazione rafforzata del cliente inserendo due fattori di riconoscimento.
Ci risulta che l'esercente presso il quale ha eseguito la transazione non abbia richiesto tale autenticazione. Pertanto, per tutelare la sua sicurezza e rispettare la normativa, non ci e' stato possibile autorizzare il pagamento.
(Dear customer,
We inform you that the following transaction has been declined as it does not comply with PSD2 regulations.
Card: ***XXXX
Amount: EUR 25.5
At: GTFCHARGE
From 1 January 2021, this legislation requires for certain types of online transactions, including the one performed by you, that the payment be made through enhanced customer authentication by inserting two recognition factors.
We understand that the merchant with whom you made the transaction did not request such authentication. Therefore, to protect your safety and comply with the law, it was not possible for us to authorize the payment.)
Kapwn, alena-vdonsk, please can you handle this? Thanks
Re: Transaction Declined every time I try to recharge tickets
Posted:
Thu Oct 07, 2021 4:57 pmby Cojones42
Hi there, I have this issue, too. Could anyone fix it please?