Page 1 of 1

Ticket reload

PostPosted: Sun Oct 04, 2020 7:59 pm
by g1ndude
My account was supposed to reload my tickets yesterday October 3rd (the monthly 42) but for whatever reason the day on my account changed to the 10th and I have very few tickets, I don't want to buy more

Re: Ticket reload

PostPosted: Mon Oct 05, 2020 11:04 pm
by g1ndude
The account drop-down menu has me listed as a member to be renewed on the 10th and I can do the "35 ticket reload" but if I click membership it says I don't have a recurring membership. I don't have access to the 20% ticket discount, which apparently expired October 2nd, the day before I was supposed to get my full 42 tickets. So technically not a member but I can't buy a monthly subscription, I can only buy the ticket reload for 7 less tickets (aka a whole scene these days)

Screen Shot 2020-10-05 at 4.52.00 PM.png
Screen Shot 2020-10-05 at 4.52.00 PM.png (60.61 KiB) Viewed 1266 times

Screen Shot 2020-10-05 at 4.52.13 PM.png

Screen Shot 2020-10-05 at 4.54.13 PM.png

Screen Shot 2020-10-05 at 4.54.25 PM.png

Re: Ticket reload

PostPosted: Tue Oct 06, 2020 4:30 pm
by Kapwn
What happened is your payment did not happen for the membership for some reason I do not want to disclose publicly.

So your membership has been prolonged until the 10th where you will be attempted to be billed again.

Re: Ticket reload

PostPosted: Wed Oct 07, 2020 12:33 am
by g1ndude
I figured it was something along those lines but it kinda stinks that I have to wait a whole week. Oh well, I guess. Hope it's a slow week.

Re: Ticket reload

PostPosted: Fri Oct 09, 2020 9:45 pm
by g1ndude
My bank stopped the transaction for being "suspicious" and now the membership date is pushed back till the 17th :rolleyes:

Is it possible for you guys to just make my account inactive so I can make the transaction myself?

It still tells me there's nothing to cancel, I don't have discount tickets, and I really don't want to have to wait a whole other week before this happens again