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password and email change error

PostPosted: Tue Sep 22, 2020 3:43 pm
by skp0rn
Hi,

I face this issue when I attempt to change the password or email from the User Control Panel of my account,
so I am not able to do it and the system return the ''The current password you entered is incorrect'' every single time I try even the entered pass is the correct one.

Thank you in advance!

Re: password and email change error

PostPosted: Thu Sep 24, 2020 11:20 am
by Kapwn
Hi, can you please provide more detail?

I have tried to change my password on the forums and it works.

You need to put the new one twice and the old one at the bottom.
Can you log out and log in to check if you have the right password?

Re: password and email change error

PostPosted: Fri Sep 25, 2020 3:52 pm
by skp0rn
Kapoun wrote:Hi, can you please provide more detail?

I have tried to change my password on the forums and it works.

You need to put the new one twice and the old one at the bottom.
Can you log out and log in to check if you have the right password?


I have do all of that, put the new one twice like the description on fields says and the old (current) on the field at the bottom with no help,
same for the email fields and then with the current (old) pass at the bottom,
still no help and the same message for incorrect current pass (old) message in red appears.
Just for sure that I am using the correct current pass also doing the log out and in test.