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Can I shift past purchases to new account?

PostPosted: Fri Feb 01, 2019 9:45 am
by 0zerofrequency
For some reason my original account can't log into forums. I created a new account and forums work fine. Can I get my old purchased transferred to my new account?

Cheers,
Ian

Re: Can I shift past purchases to new account?

PostPosted: Fri Feb 01, 2019 10:34 am
by alena-vdonsk
Hi, provide your previous user name.

Re: Can I shift past purchases to new account?

PostPosted: Fri Feb 01, 2019 3:03 pm
by 0zerofrequency
nec5150

Re: Can I shift past purchases to new account?

PostPosted: Fri Feb 01, 2019 3:23 pm
by alena-vdonsk
I think that better to solve the issue with your auth on forum for your previous account.

Do the next steps:
1. Install https://www.cockos.com/licecap/ Licecap app for making gif videos from the screen
2. Start to shoot your screenshot
3. Open LP
4. Login into your previous account
5. Try to open the forum and wait until the auto auth will finish
6. Stop shooting the screen.
7. Send us the support request with shooted video.

Re: Can I shift past purchases to new account?

PostPosted: Fri Feb 15, 2019 5:15 am
by 0zerofrequency
alena-vdonsk wrote:I think that better to solve the issue with your auth on forum for your previous account.

Do the next steps:
1. Install https://www.cockos.com/licecap/ Licecap app for making gif videos from the screen
2. Start to shoot your screenshot
3. Open LP
4. Login into your previous account
5. Try to open the forum and wait until the auto auth will finish
6. Stop shooting the screen.
7. Send us the support request with shooted video.


Attached is my gif from my other account. It goes on infinite. Never loads. Please help.

Re: Can I shift past purchases to new account?

PostPosted: Thu Feb 28, 2019 8:45 am
by 0zerofrequency
Been almost two weeks and no LP tech support or help. Can you please swap my past purchases to this new account? You did it before for 1-2 days but switched it back to inconvenience me - I don't understand?

Thanks.

Re: Can I shift past purchases to new account?

PostPosted: Thu Feb 28, 2019 12:38 pm
by alena-vdonsk
0zerofrequency wrote:Been almost two weeks and no LP tech support or help. Can you please swap my past purchases to this new account? You did it before for 1-2 days but switched it back to inconvenience me - I don't understand?

Thanks.


Hi, clear your browser cookie and try to re-login.

Re: Can I shift past purchases to new account?

PostPosted: Sun Mar 17, 2019 11:36 pm
by 0zerofrequency
alena-vdonsk wrote:
0zerofrequency wrote:Been almost two weeks and no LP tech support or help. Can you please swap my past purchases to this new account? You did it before for 1-2 days but switched it back to inconvenience me - I don't understand?

Thanks.


Hi, clear your browser cookie and try to re-login.

I tired that and still won't work. Can you please just switch my account info and purchases over to this account? How hard can that be?

Thanks you!

Re: Can I shift past purchases to new account?

PostPosted: Sat Dec 28, 2019 5:24 pm
by 0zerofrequency
0zerofrequency wrote:
alena-vdonsk wrote:
0zerofrequency wrote:Been almost two weeks and no LP tech support or help. Can you please swap my past purchases to this new account? You did it before for 1-2 days but switched it back to inconvenience me - I don't understand?

Thanks.


Hi, clear your browser cookie and try to re-login.

I tired that and still won't work. Can you please just switch my account info and purchases over to this account? How hard can that be?

Thanks you!

Is this still possible for you to do?