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Hacked account

PostPosted: Fri Dec 28, 2018 6:23 pm
by phuckeneh
My account has been hacked, 250 tkt were charged to my card, 100 of those tkt spent already.i am struggling to change my password and username. How do i do this? I have sent multiple tickets with no response. Please add a 007 to the end of my username asap. I am contacting visa and reporting the charges.

Re: Hacked account

PostPosted: Sat Dec 29, 2018 9:52 am
by alena-vdonsk
We will investigate your account and do the refund if needed.
Your account will be blocked for a while.

Re: Hacked account  Topic is solved

PostPosted: Sat Dec 29, 2018 10:16 am
by alena-vdonsk
The transaction was refunded.
Your password has been reset.
You will receive an email with a link to set a new password.