Fraudulent Use of TKTs

[jryanmurrin]

I have been a "lifetime" member since PornBox was DDF. Although I do not use this site very often for the PornBox content anymore and have not for a while, I was intrigued by the more hardcore stuff available for purchase.

I recently purchased 250 TKTs for $219. I purchased one scene yesterday (June 9th), "Scarlet Domingo Vs. Dylan Brown," for 4 TKTs, and had 246 TKTs remaining. I figured that they would last for a long time! I had not even purchased ANY of the scenes on my "Wishlist"...

Because this site is evidently rife with hackers and has lackluster IT security, I now wake up on June 10th and see that only 2.25 TKTs are remaining, the remainder having been spent by someone else in fraudulent transactions. Going through my account history:

"Scarlet Domingo Vs. Dylan Brown"--Purchased this.
"Karina Mello em DP"--Didn't purchase this.
"Brenda Suiane churrasco bom"--Didn't purchase this.
"Anal intenso com a ninfeta com dois"--Didn't purchase this.
"Iniciante ela libera o cu aos poucos"--Didn't purchase this.
"Ass Collector - S1 E1 - Scarlet Alexis & Michael Fly"--Didn't purchase this.
"I gave my ass for the first time to my boyfriend, I enjoyed it a lot"--Didn't purchase this.
"Young Brazilian slut Monique Bastos enjoys threesome"--Didn't purchase this.
"Yummy estudio welcomes Brazilian18 year old Bianca Dantas"--Didn't purchase this.
"Sexy Milf Sereia Moana takes on 3 cocks and gets airtight DP"--Didn't purchase this.
"Evelyn Foxx dando o rabo sorrindo para o dotado"--Didn't purchase this.
"Comendo a minha cunhada"--Didn't purchase this.
"Young exotic Brazilian Aycha Martinelly gets fucked by 3 cocks"--Didn't purchase this.
"Young exotic Brazilian Lalla Potira gets fucked by 3 guys"--Didn't purchase this.
"Wanessa Boyer chego no barraco do Ted"--Didn't purchase this.
"SURUBA COM A GOSTOSA A TRES CARA"--Didn't purchase this.
"First anal for a schoolgirl and her professor"--Didn't purchase this.
"The teen girl Mell's Blanco returns and teach us what he learned in Europe"--Didn't purchase this.
"Bia Hot, estilo mulherao"--Didn't purchase this.
"I Waited All Day for her Bia Hot by her Apt door"--Didn't purchase this.
"COMENDO O CUZINHO DA RABUDA"--Didn't purchase this.
"Brazilian Interracial Only Anal Queens 100% Anal Compilation"--Didn't purchase this.
"casal chama garota de programa para fazer sexo"--Didn't purchase this.
"Bateu saudades na amiga ela veio"--Didn't purchase this.
"Cuckold gets Anal Insurance for his slutty wife"--Didn't purchase this.
"loirinha do peito pequeno dando"--Didn't purchase this.
"Rita Almeida foi no motel pra ser comida pelo Raposao"--Didn't purchase this.
"Lizzy Hertz fodendo no improviso com Joseph Britadeira"--Didn't purchase this.
"Morenodonorte - update #38"--Didn't purchase this.
"Busty MILF Vittoria Divine hardly fucked in ass"--Didn't purchase this.
"ANAL TRAINING Busty MILF Tiffany Rousso back on AV"--Didn't purchase this.
"Natalie Grace Anal preparation before scene"--Didn't purchase this.
"ANAL TRAINING Sapphire Astrea a.k.a. Sapphire Lapiedra Olied big Boobs"--Didn't purchase this.
"Lenna De Ross Piss & anal scene 2nd Cam Angle"--Didn't purchase this.

Let's hope the hacker stole these for his personal use only, and not to post elsewhere! You would think that it would be in your own business interest to make sure that an account like mine is not being "piggybacked" on by others... (For the record, the only legit traffic on my account would come from my IP address in IL, United States, so if you're seeing traffic from Europe, Latin America, or elsewhere, that's a problem.)

Other than disputing the charge with my bank, which I may have to do, are you prepared to do anything at all to rectify this situation?

[jryanmurrin]

Any response? Part of the issue is that my account is around 10 years old (or older), and may have been compromised some time ago. The "sbcglobal" email address on file is also one that I no longer have access to. What I think would be reasonable is for you to PM me a way to reset my password using my current email address (which I will provide in the PM), using Google to create a strong new password to hopefully evade further malicious activity on this site, and then (once the account is secure) to refund the 246 TKTs remaining as a longtime customer courtesy. I would be happy to provide any additional documentation requested in a PM. Otherwise, I will have to dispute the charge with my bank on the grounds that this site is not a secure place for such transactions, but I'm giving your team the ability to make this right first.

[Kapwn]

Hello,

I have sent you a mail from our support email, please check your mailbox and we will proceed from there.

[jryanmurrin]

Hello,

I have sent you a mail from our support email, please check your mailbox and we will proceed from there.

I have not received anything yet. Again, I have no access to the "sbcglobal" email address that I believe is on file, and have not had access for many years. (To my knowledge, the "sbcglobal" domain is entirely defunct.) I can privately provide a current email address, however.

I would have reset my password long before we came to this point if your website made it easier to do so without requiring me to have access to an email that is no longer supported, but that was always an issue, to the best of my recollection.

[isis666xxx]

Hello,

I have sent you a mail from our support email, please check your mailbox and we will proceed from there.

I have not received anything yet. Again, I have no access to the "sbcglobal" email address that I believe is on file, and have not had access for many years. (To my knowledge, the "sbcglobal" domain is entirely defunct.) I can privately provide a current email address, however.

I would have reset my password long before we came to this point if your website made it easier to do so without requiring me to have access to an email that is no longer supported, but that was always an issue, to the best of my recollection.

u dont have access to ur own email?

[jryanmurrin]

With a normal company with normal customer support, it is not uncommon to have multi-step verification, a means to change the email address on file, perhaps a dedicated phone number to call when issues arise, none of which appear to exist with this vendor after several days of attempted outreach (both on this forum and elsewhere). Very well. I will have no choice but to dispute the charge through my bank since no action has been forthcoming, other than for you to completely lock my account, ensuring that I have no access, without giving me proper recourse to regain access.

[Kapwn]

Send and email to support@pornbox.com with your current email and describe the situation please.

You should be refunded and you account will be moved to your new, secured email.

[isis666xxx]

Hello,

I have sent you a mail from our support email, please check your mailbox and we will proceed from there.

I have not received anything yet. Again, I have no access to the "sbcglobal" email address that I believe is on file, and have not had access for many years. (To my knowledge, the "sbcglobal" domain is entirely defunct.) I can privately provide a current email address, however.

I would have reset my password long before we came to this point if your website made it easier to do so without requiring me to have access to an email that is no longer supported, but that was always an issue, to the best of my recollection.

u was putting ur credit card into an account in which u dont have access to the email??