Bangbros box sub

[JEYjosbizarreadventure]

I've had a problem for awhile now but support has not reached out to me for months.

I was suppose to have more videos in my box sub before it expired. I was stuck at Feb 18 for almost two weeks and it never moved passed that date for some reason even though I was suppose to be getting like two previous videos per day. I should have had videos up to Jan 2022.

[JEYjosbizarreadventure]

This must be what it feels like to be a battered housewife going back to your abusive husband....

My sub ended sept 1 yet i'm missing 3 days worth of videos.

[Kapwn]

Hello, I will try to explain one more time.

You have purchased the BangBros BOX subscription on 2022-04-18.

Unlocking all the scenes for 30 days prior to this date - 2022-03-18.

The membership goes on for a month, unlocking scenes until 30 days prior to that date - 2022-02-18.

Then you membership ends on 2022-05-18

And two days later you have repurchased the subscription - 2022-05-20. So the progress of the scene unblocking is reset. You will start from 2022-04-20 and go day by day for every single day of the subscription active.

[JEYjosbizarreadventure]

I meant for my current now cancelled sub. I ordered on August 2nd yet only received videos up to August 28

[Kapwn]

You have been awarded scenes up until September 1st, when your membership ended.

On the screenshot, you can see a scene from August 29th being added in your library.

[JEYjosbizarreadventure]

so is there a reason I don't get the scenes up until Sept 1 or 2?

[Kapwn]

Yes, there are no scenes released in that time period.

The releases were August 29th and then September 3rd.