Unwanted videos added to my library

[vlad16]

Hello,
Videos that I've never purchased have been added to my library yesterday and I have been charged around 100 tkts for them. This also happened a couple of months ago and you gave me a refund after deleting ALL the files I had added during that time, not just those I didn't want. This was not very good because that refund didn't begin to cover the amount I had paid for the files I had actually bought but that you deleted along with the unwanted ones. I hope you can find a better solution this time, like maybe just refund me for the unwanted files, delete those if you will, but please let me keep the ones I have already gladly paid for.

[raphi.becki]

Hi,
So, it's the same thing that happended to me this week. My library wasn't that big at the point everything got deleted by the support. I got my money refund today and would easily rebuy the videos BUT I wonder if there is an general safety issue on the Site.
I mean the content is awesome but is it safe to purchase tokens and build up an library with the risk that everything got deleted when there is an foreign access?
However the support did a great job on my situation and offered me every solution they have. So I think they will do their best on your situation.

[Cgr69801QUvm_mYtbbqMt_r_p]

Hi,
So, it's the same thing that happended to me this week. My library wasn't that big at the point everything got deleted by the support. I got my money refund today and would easily rebuy the videos BUT I wonder if there is an general safety issue on the Site.
I mean the content is awesome but is it safe to purchase tokens and build up an library with the risk that everything got deleted when there is an foreign access?

Use a better and longer password not something like qwerty1234.
Something like: 647fhjksgTYHIgjdkdbf78499kP"/*7hd8))66$%43TThuRx33@6h*%?>'u7g';]d\;f\\'ff]]d's\s'jjfl-==dgdg4t3tg'fhdlkHKJHKsklfj;]''sf's;fw88478*&%%^%^&%3rhgkjhfk and use Microsoft Notepad or whatever to copy and paste that password when you enter the site. It's not really rocket science and a neccessity when there is much at play like tokens being stolen.
But they could also implement an optional IP lock when you log-in. That way your IP address is locked for every session in a sense that people with other IP addresses can't log in to your account as long as you stay logged-in. Or a trusted devices option where you can set your computer/tablet/smartphone as trusted devices and all other devices with other non-trusted IP addresses not. But I would start with option #1 if I were you.

[Kapwn]

Hello,
Videos that I've never purchased have been added to my library yesterday and I have been charged around 100 tkts for them. This also happened a couple of months ago and you gave me a refund after deleting ALL the files I had added during that time, not just those I didn't want. This was not very good because that refund didn't begin to cover the amount I had paid for the files I had actually bought but that you deleted along with the unwanted ones. I hope you can find a better solution this time, like maybe just refund me for the unwanted files, delete those if you will, but please let me keep the ones I have already gladly paid for.

Those scenes have been refunded in tickets. Account has been reset to 21st of April.

If you have made any scene purchases in that window, let us know and we will activate the scenes for you and take the tickets.

Please use the following site to recover your password : https://pornbox.com/reset-password