Paid for 100 tickets but they were not added

[rdstroud]

I purchased 50 tickets twice on 1/2/2019. That is a total of 100 tickets. There were two charges of $47.92 each for a total of $95.84, which were charged to my credit card, and is showing on my statement. However, no tickets were added to my account. Please refund my money to my card or add the 100 tickets to my account.

[alena-vdonsk]

Hi, both your transactions 1/2/2019 failed with the message from the bank "The transaction was declined. Do not Honour".
http://prntscr.com/m3ai4j
Send the support request via the form on the site if your money was withdrawn from a card.